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The loyalty construct: Hirschman and beyond

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Abstract

Six papers drawing on Hirschman's (1970) Exit, Voice, and Loyalty model are discussed with regard to two themes: (a) relationship to the original work (specifically focusing on variations in the definition and operationalization of the “loyalty” component), and (b) the development of the loyalty construct itself. A concerted effort is called for to pursue a better understanding of loyalty, including an improved appreciation of the depth and breadth of the construct, its antecedents and outcomes, and its operationalizations in organizational settings.

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Authors and Affiliations

  1. Fuqua School of Business, Duke University, 27706, Durham, NC

    John W. Minton

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  1. John W. Minton
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Minton, J.W. The loyalty construct: Hirschman and beyond. Employ Respons Rights J 5, 273–281 (1992). https://doi.org/10.1007/BF01385053

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  • DOI: https://doi.org/10.1007/BF01385053

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