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Industrial Service Networks — Spezifika und Überblick über den Stand der Forschung

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Zusammenfassung

Industrielle Dienstleistungen sind für eine Vielzahl von produzierenden Unternehmen mittlerweile ein Geschäftsfeld von hoher Bedeutung. Gründe für das Angebot von diesen Dienstleistungen sind oftmals Defizite im Produktgeschäft der Unternehmen. Mangelnde Marge und fortschreitende Kommoditisierung sind einige Gründe hierfür. Analog zum Produktgeschäft bilden sich auch im Dienstleistungsgeschäft Wertschöpfungsnetzwerke. Für bestimmte Kundengruppen oder Regionen werden die Dienstleistungen vollständig durch Netzwerkpartner erbracht. In der Literatur wurde diesen speziellen Wertschöpfungsnetzwerken — die wir Industrial Service Networks nennen wollen — bisher nur wenig Aufmerksamkeit zuteil. Daher ist es Ziel dieses Beitrags, den Forschungsstand zu Industrial Service Networks zu analysieren und zukünftige Forschungsrichtungen vorzuschlagen.

Abstract

Industrial services are of high strategic relevance for many manufacturing companies. Low margins and the ongoing commoditization led to losses in the product business. As in product business, strategic business nets — that we refer to as industrial service networks — are emerging. We want to make a contribution by highlighting the specific management challenges that need to be addressed in this context. Furthermore, we analyze the current state of literature and give suggestions for further research.

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Authors and Affiliations

  1. Institut für Technologie- und Prozessmanagement, Universität Ulm, Helmholtzstraße 18, 89081, Ulm, Deutschland

    Lukas Esser M.Sc.

  2. Institut für Technologie- und Prozessmanagement, Universität Ulm und International Performance Research Institute, Königstr. 5, 70173, Stuttgart, Deutschland

    Mischa Seiter

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  1. Lukas Esser M.Sc.
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  2. Mischa Seiter
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Correspondence to Lukas Esser M.Sc..

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Esser, L., Seiter, M. Industrial Service Networks — Spezifika und Überblick über den Stand der Forschung. Schmalenbachs Z betriebswirtsch Forsch 67 (Suppl 69), 1–16 (2015). https://doi.org/10.1007/BF03372931

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  • DOI: https://doi.org/10.1007/BF03372931

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