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“Yes, but this Other One Looks Better/Works Better”: How do Consumers Respond to Trade-offs Between Sustainability and Other Valued Attributes?

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Abstract

Consumers are increasingly facing product evaluation and choice situations that include information about product sustainability, i.e., information about a product’s relative environmental and social impact. In many cases, consumers have to make decisions that involve a trade-off between product sustainability and other valued product attributes. Similarly, product and marketing managers need to make decisions that reflect how consumers will respond to different trade-off scenarios. In the current research, we study consumer responses across two different possible trade-off scenarios: one in which consumers face a trade-off between product sustainability and hedonic value, and another in which they must trade-off between product sustainability and utilitarian value. Our results suggest that, overall, consumers are more likely to trade-off hedonic value (e.g., esthetics) for sustainability than to trade-off utilitarian value (e.g., functional performance) for sustainability. In Studies 1A and 1B, we presented participants with a product choice task and also measured their anticipatory emotions as they contemplated their options. The results suggest that given a trade-off, consumers are more likely to choose a sustainable product when they have to trade-off hedonic value than when they have to trade-off utilitarian value. Further, these studies provide some insight into the emotions underlying this effect. In Study 2, we use a different consumer response measure, relative purchase likelihood, and investigate the effect of trade-off type across categories that vary in the degree to which hedonic and utilitarian attributes are perceived to be important (referred to as ‘product type’). Our results suggest that the effect of trade-off type still holds, yet is moderated by product type such that consumers’ greater willingness to trade-off hedonic value (vs. utilitarian value) for sustainability is attenuated as the relative importance of hedonic (vs. utilitarian) attributes increases. In addition to building on our theoretical understanding of decision making given trade-offs with moral attributes, this research is also intended to support managers as they define and choose among various strategic, product development, and marketing promotion options.

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Notes

  1. We used a median split to enable a simple illustration of the effect in Fig. 4. A separate analysis conducted using Hayes’ (2013) PROCESS algorithm found that the moderator value defining the Johnson–Neyman significance region for the interaction was 6.3, suggesting that a median split, at a value of 7, is appropriate.

  2. We thank an anonymous reviewer for these observations and for proposing an appropriate design to test them, which inspired Study 2.

  3. We intentionally over-represented the hedonic product type given the categories used in the prior studies and the objectives of the current study.

  4. We combined these categories to simplify the exposition of the results. The pattern of results subsequently described, as well as the statistical significance of the results, remains the same when analyzing each category on its own.

  5. For simplicity, we refer to each of the three emotion dimensions (pride–guilt, confidence–distress, and excitement–disappointment) by its positively valenced anchor.

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Acknowledgments

The authors thank Charles Noble and Jacob Brower for their helpful comments on an earlier version of this manuscript.

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Authors and Affiliations

  1. The College of William and Mary, P.O. Box 8795, Williamsburg, VA, 23187-8795, USA

    Michael G. Luchs

  2. San Francisco State University, 1600 Holloway Avenue, San Francisco, CA, 94132, USA

    Minu Kumar

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  1. Michael G. Luchs
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Correspondence to Minu Kumar.

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Luchs, M.G., Kumar, M. “Yes, but this Other One Looks Better/Works Better”: How do Consumers Respond to Trade-offs Between Sustainability and Other Valued Attributes?. J Bus Ethics 140, 567–584 (2017). https://doi.org/10.1007/s10551-015-2695-0

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