Abstract
The study offers a development of the social technologies of “service” municipal administration. The consumers’ opinions should be taken into consideration when determining the nomenclature and standards of their provision, which include the quality parameters that the consumers consider important. In addition, “service” relations imply the assessment of consumer satisfaction with the services and the correction of services based on the results of the assessment. Since this interaction implies communication between the municipal administration body and service users, it is necessary to focus on communicative technologies that are capable of providing a full cycle of service development and improvement for young entrepreneurs. Communications should help determine the expectations associated with a service, raise awareness thereof, and involve young people in the decisions related to the provision of services.
Similar content being viewed by others
References
Ackoff, R. L. (2009). Beyond socialism and capitalism: The developmental society. Management Problems in Social Systems, 1(1), 112–140.
Arduini, D., & Zanfei, A. (2014). An overview of scholarly research on public e-services? A meta-analysis of the literature. Telecommunications Policy, 38(5), 476–495.
Asmu’i, R. F. (2014). Applying interactive planning on leadership in the organization: The case of transforming public transport services in Banjarmasin. Procedia—Social and Behavioral Sciences, 115, 283–295.
Chesnokov, S. V. (1982). Determinacy analysis of social-economic data. Moscow: Nauka. (in Russian).
Cuadrado-Ballesteros, B., García-Sánchez, I.-M., & Prado-Lorenzo, J.-M. (2013). Effect of modes of public services delivery on the efficiency of local governments: A two-stage approach. Utilities Policy, 26, 23–35.
Cullen, B. J., Johnson, L. J., & Parboteeah, K. P. (2013). National rates of opportunity entrepreneurship activity: Insights from institutional anomie theory. Entrepreneurship: Theory and Practice. doi:10.1111/etap.12018.
Damon, W., & Lerner, R. M. (2008). Entrepreneurship across the life span: A developmental analysis and review of key findings. Kansas City, Missouri: The Kauffman Foundation.
Djellal, F., Gallouj, F., & Miles, I. (2013). Two decades of research on innovation in services: Which place for public services? Structural Change and Economic Dynamics, 27, 98–117.
Dubrovin, Yu I. (2009). New directions of modern administrative reforms in the leading countries of the European Union. Power, 1, 131–134.
Filippov, D. V. (2009). Development of organizational and management technologies to provide municipal services in a large urban district. PhD dissertation, Siberian Academy of Public Administration, Novosibirsk.
Galbraith, J. K. (2001). Economics and the public purpose. E-library book Z.ru. http://bookz.ru/authors/djon-kennet-gelbreit/gelbrejt01/1-gelbrejt01.html.
Geldhof, G. J., et al. (2013). Fostering youth entrepreneurship: Preliminary findings from the young entrepreneurs study. Journal of Research on Adolescence, 24(3), 431–446. doi:10.1111/jora.12086.
Guardiola, J., González-Gomez, F., & García-Rubio, M. A. (2010). Is time really important for research into contracting out public services in cities? Evidence for urban water management in Southern. Cities, 27, 369–376.
Huggins, R., & Thompson, P. (2014). Culture, entrepreneurship and uneven development: A spatial analysis. Entrepreneurship & Regional Development: An International Journal, 26(9–10), 726–752. doi:10.1080/08985626.2014.985740.
Hundley, G. (2001). Why and when are the self-employed more satisfied with their work? Industrial Relations, 40(2), 293–316. doi:10.1111/0019-8676.00209.
Inglhart, R. (1997). Postmodernism: Changing values and changing society. Network Portal of Polis Journal, 4. http://www.polisportal.ru/files/File/puvlication/Starie_publikacii_Polisa/I/1997-4-2-Ingleheart_Postmodern.pdf.
Kiriyenko, V. Ye. (2009). Electronic municipality as part of the information society in Russia. Problems of Governance, 1(2), 93–106.
Kornilova, S. (2009). The possibility to use the experience of foreign civil service reforms under the conditions of the Russian administrative reform. Independent research center for methods of fighting corruption. http://sudanet.ru/Vozmojnosti_zarubejnogo_opyta_v_reforme_gosslyjby.
Kozhenko, Y. V. (2012). Concepts of “strong” and “service” state in the context of the public administration modernization in Russia: Similarities and differences. Foundation investigations, 3(3), 744–748.
Kozhenko, Y. V., & Mamychev, A. J. (2010). Service state: Theoretical and practical problems of implementation. Power, 3, 44–46.
Kruks-Wisner, G. (2011). Seeking the local state: Gender, caste, and the pursuit of public services in Post-Tsunami India. World Development, 39(7), 1143–1154.
Lapin, N. I. (2003). How Russian citizens feel and what they strive for. Sociological Researches, 6, 78–87. http://www.ecsocman.edu.ru/data/623/191/1217/011-Lapin_N.I.pdf.
Martynova, S. E., & Tsymbal, L. G. (2014). Social background of the development of the “public service” model in Russia. Ecology, Environment and Conservation, 20(4), 492–500.
Murtazina, L. R. (2010). Changes in social institutions in the modern Russian society. Relevant problems of economics, sociology and law in modern conditions. In Proceedings of 5th international scientific and practical conference (pp. 36–39). Pyatigorsk, Russia: International Academy of Financial Technologies.
Naumov, S., & Maslennikova, Ye. (2009). Reforms result and development prospects of the state civil service of the Russian Federation regions. Power, 10, 4–8.
Pavlyutenkova, M. Y. (2007). E-Government: Western experience in the Russian projection. In Proceedings of the IX All-Russian Joint Conference “Internet and Modern Society” (pp. 174–176). Saint Petersburg: Saint Petersburg State University.
Purcărea, V. L., Gheorghe, I. R., & Petrescu, C. M. (2013). The assessment of perceived service quality of public health care services in Romania using the SERVQUAL scale. Procedia Economics and Finance, 6, 573–585.
Pyon, C. U., Lee, M. J., & Park, S. C. (2009). Decision support system for service quality management using customer knowledge in public service organization. Expert Systems with Applications, 36, 8227–8238.
Ryhtikova, L. Y. (2003). People’s servants or the building of a service state in Russia. Complete guide to law: Legal information and educational portal. http://www.allpravo.ru/library/doc108p0/instrum6231/item6232.html.
Sobaci, M. Z., & Karkin, N. (2013). The use of twitter by mayors in Turkey: Tweets for better public services? Government Information Quarterly, 30, 417–425.
Stallings, R. A., & Ferris, J. M. (1988). Public administration research: Work in PAR, 1940–1984. Public Administration Review, 48(1), 580–585.
Styrin, Y. M. (2006). E-government: Strategies of formation and development. Ph.D. dissertation, Lomonosov Moscow State University, Moscow.
Sztompka, P. (2006). New perspectives on trust. American Journal of Sociology, 112(3), 905–919.
Sztompka, P. (2009). The focus of everyday life: A new switch in sociology. Sociological Researches, 8, 3–13.
Tikhonova, N. Y. (2008). Classes in modern Russia: myth or reality? Reforming Russia: Yearbook, 7, 62–92. http://www.isras.ru/files/File/publ/year-2008/Klassi%20v%20sovremennoj%20Rossii.pdf.
Toffler, A. (1999). The third wave. Moscow: AST.
Touraine, A. (2007). Sociology after sociology. European Journal of Social Theory, 10(2), 184–193.
Vecchi, V., Brusoni, M., & Borgonovi, E. (2014). Public authorities for entrepreneurship: A management approach to execute competitiveness policies. Public Management Review, 16(2), 256–273. doi:10.1080/14719037.2012.725759.
Wallerstein, I. M. (2001). An analysis of world systems and the situation in the modern world. Saint Petersburg: University Book.
Yadov, V. A. (2011). What is the future of sociology? Readings from Davydov: historical horizons of theoretical sociology. In Proceedings of the scientific symposium (pp. 14–17). Moscow, Russia: Institute of Sociology of the Russian Academy of Sciences.
Acknowledgments
The authors would like to convey their gratefulness to Tomsk State University for the organizational and financial assistance, since the article was prepared as part of the Tomsk State University Competitiveness Improvement Program.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Martynova, S.E., Dmitriev, Y.G., Gajfullina, M.M. et al. “Service” Municipal Administration as Part of the Development of Youth Entrepreneurship in Russia. Soc Indic Res 133, 1151–1164 (2017). https://doi.org/10.1007/s11205-016-1406-2
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11205-016-1406-2