Skip to main content
Log in

The Pitfalls and Potential of Participant-Observation: Ethnographic Enquiry in Volunteering

  • Research Papers
  • Published:
VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations Aims and scope Submit manuscript

Abstract

Ethical issues of ethnographic research are long-debated, but the context of volunteering and voluntary organisations emphasises challenges and opportunities associated with this method. In this paper, we explore these rarely examined concerns with focus on participant-observation, in terms of ‘voluntariness’ of participants, responsibilities of researchers in maintaining boundaries and self-care of researchers themselves in such contexts. Reflecting on implications in ethnographic enquiry from research design to conclusions, we argue volunteering should be viewed as an important context highlighting ethical issues often seen as ‘tick-box’ exercises or generally accepted research limitations. The increased risks to participants through access, sampling and questioning processes, to ethnographers through emotional involvement and to volunteer-involving organisations are discussed through reflection on three distinct pieces of research conducted between 2009 and 2019. These issues are ethical as well as methodological, as data yielded may be rich, demonstrating immersion in the ‘community’, but also limited in credibility.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

References

  • Aaker, J., Vohs, K. D., & Mogilner, C. (2010). Nonprofits are seen as warm and for-profits as competent: Firm stereotypes matter. Journal of Consumer Research, 37(2), 224–237.

    Article  Google Scholar 

  • Agrawal, M. (2003). Voluntariness in clinical research at the end of life. Journal of Pain and Symptom Management, 25(4), S25–S32.

    Article  Google Scholar 

  • Atkinson, P., & Hammersley, M. (1998). Ethnography and participant observation Strategies of qualitative inquiry (pp. 248–261). Sage.

    Google Scholar 

  • Augusto, F. R., & Hilário, A. P. (2018). Through the looking glass: The emotional journey of the volunteer ethnographer when researching sensitive topics with vulnerable populations. World Conference on Qualitative Research (Vol. 2).

  • Brewer, J. (2000). Ethnography. McGraw-Hill Education.

    Google Scholar 

  • Cox, S. M., & McDonald, M. (2013). Ethics is for human subjects too: Participant perspectives on responsibility in health research. Social Science & Medicine, 98, 224–231.

    Article  Google Scholar 

  • DeWalt, K., & DeWalt, B. R. (2011). Participant observation: A guide for fieldworkers. Altamira.

    Google Scholar 

  • Dingwall, R. (1980). Ethics and ethnography. The Sociological Review, 28(4), 871–891.

    Article  Google Scholar 

  • Forsey, G. M. (2010). Ethnography as participant listening. Ethnography, 11(4), 558–572.

    Article  Google Scholar 

  • Garthwaite, K. (2016). The perfect fit? Being both volunteer and ethnographer in a UK foodbank. Journal of Organizational Ethnography, 5(1), 60–71.

    Article  Google Scholar 

  • Goerisch, D. (2017). Doing good work: Feminist dilemmas of volunteering in the field. The Professional Geographer, 69(2), 307–313.

    Article  Google Scholar 

  • Hagan, J. (2014) Sustainable volunteering: Managing volunteers in cultural heritage tourism attractions. PhD thesis Teesside University.

  • Madison, D. S. (2005). Introduction to critical ethnography: Theory and method. Critical ethnography: Method, ethics & performance. SAGE.

    Book  Google Scholar 

  • Malinowski, B. (1967). A diary in the strictest sense of the term. Routledge.

    Google Scholar 

  • Miller, C. Z. (2014). Lost in translation? Ethics and ethnography in design research. Journal of Business Anthropology, 62–78 (Special Issue 1).

  • Mills, S. (2013). Surprise! Public historical geographies, user engagement and voluntarism. Area, 45(1), 16–22.

    Article  Google Scholar 

  • Mischel, W. (1968). Personality and assessment. Wiley.

    Google Scholar 

  • O’Connor, C., & Baker, R. (2017). Working with and for social enterprises the role of the volunteer ethnographer. Social Enterprise Journal, 13(2), 180–193.

    Article  Google Scholar 

  • O’Neill, M. (2001). Research on giving and volunteering: Methodological considerations. Nonprofit and Voluntary Sector Quarterly, 30(3), 505–514.

    Article  Google Scholar 

  • Parker, M. (2007). Ethnography/ethics. Social Science & Medicine, 65(11), 2248–2259.

    Article  Google Scholar 

  • Peiffer, M., Villotti, P., Vantilborgh, T., & Desmette, D. (2020). Stereotypes of volunteers and nonprofit organizations' professionalization: A two‐study article. Nonprofit Management and Leadership, 31(2), 355–372.

    Article  Google Scholar 

  • Rooney, P., Steinberg, K., & Schervish, P. (2004). Methodology is destiny: The effects of survey prompts on reported levels of giving and volunteering. Nonprofit and Voluntary Sector Quarterly, 31(4), 628–654.

    Article  Google Scholar 

  • Smith, D. H. (1983). Altruism, volunteers, and volunteerism. Journal of Voluntary Action Research, 12, 21–36.

    Google Scholar 

  • Spradley, J. (1980). Participant observation. Holt, Rinehart and Winston.

    Google Scholar 

  • Strathern, M. (Ed.). (2000a). Accountability… and ethnography. Audit culture: Anthropological studies in accountability, ethics, and the academy (pp. 279–304). Routledge.

    Google Scholar 

  • Strathern, M. (Ed.). (2000b). Audit culture: Anthropological studies in accountability, ethics, and the academy. Routledge.

    Google Scholar 

  • Tinney, J. (2008). Negotiating boundaries and roles: Challenges faced by the nursing home ethnographer. Journal of Contemporary Ethnography, 37(2), 202–225.

    Article  Google Scholar 

  • Walk, M., Zhang, R., & Littlepage, L. (2019). “Don’t you want to stay?” The impact of training and recognition as human resource practices on volunteer turnover. Nonprofit Management and Leadership, 29(4), 509–527.

    Article  Google Scholar 

  • Watson, A., & Till, K. E. (2010). In: Delyser, D. Herbert, S., Aitken, S., Crang, M., & McDowell, L (Ed.), Ethnography and participant observation. vol. 1 (pp. 121-137). SAGE Handbook of Qualitative Geography.

  • Watts, J. (2011). Ethical and practical challenges of participant observation in sensitive health research. International Journal of Social Research Methodology, 14(4), 301–312.

    Article  Google Scholar 

  • Weenink, E., & Bridgman, T. (2017). Taking subjectivity and reflexivity seriously: Implications of social constructionism for researching volunteer motivation. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 28(1), 90–109.

    Article  Google Scholar 

Download references

Funding

The author did not receive support from any organisation for the submitted work.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Jennifer Hagan.

Ethics declarations

Conflict of interest

The author has no relevant financial or non-financial interests to disclose.

Additional information

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Hagan, J. The Pitfalls and Potential of Participant-Observation: Ethnographic Enquiry in Volunteering. Voluntas 33, 1179–1186 (2022). https://doi.org/10.1007/s11266-021-00421-y

Download citation

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11266-021-00421-y

Keywords

Navigation