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Does brand identification transform alumni into university advocates?

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International Review on Public and Nonprofit Marketing Aims and scope Submit manuscript

Abstract

Colleges and universities are now plunging themselves into practices like branding as a mechanism for combating decreasing government funds and increasing engagement of alumni and potential donors. This article explores whether brand identification elicited brand-supportive behaviors from university alumni. Using a web-based instrument, the researchers surveyed alumni of a mid-sized state-run university in the mid-Atlantic region of the United States to see if identification affected promotional behaviors like word-of-mouth support, harboring a competitive attitude towards out groups, and seeking contact with the university website and social media avenues. The study highlighted that brand identification and interpretation of the university brand, expressed in distinctiveness and attractiveness, positively influenced alumni supportive behaviors. This study expands on the understanding of identification as it relates to alumni behaviors that ultimately support the university brand. This research offers support for the importance and value of brand management in higher education.

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Author information

Authors and Affiliations

  1. Nonprofit Evaluation Services & Training (NEST), Temple University Harrisburg, Harrisburg, PA, USA

    Amber L. Stephenson

  2. Department of Economics, Indiana University of Pennsylvania, Indiana, PA, USA

    David B. Yerger

Authors
  1. Amber L. Stephenson
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  2. David B. Yerger
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Correspondence to Amber L. Stephenson.

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Stephenson, A.L., Yerger, D.B. Does brand identification transform alumni into university advocates?. Int Rev Public Nonprofit Mark 11, 243–262 (2014). https://doi.org/10.1007/s12208-014-0119-y

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  • DOI: https://doi.org/10.1007/s12208-014-0119-y

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