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Chatbot Research and Design

5th International Workshop, CONVERSATIONS 2021, Virtual Event, November 23–24, 2021, Revised Selected Papers

  • Conference proceedings
  • © 2022

Overview

Editors:
  1. Asbjørn Følstad

    1. SINTEF, Oslo, Norway

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  2. Theo Araujo

    1. VU Amsterdam, Amsterdam, The Netherlands

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  3. Symeon Papadopoulos

    1. CERTH-ITI, Thessaloniki, Greece

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  4. Effie L.-C. Law

    1. Durham University, Durham, UK

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  5. Ewa Luger

    1. University of Edinburgh, Edinburgh, UK

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  6. Morten Goodwin

    1. Center for Artificial Intelligence Research, University of Agder, Kristiansand, Norway

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  7. Petter Bae Brandtzaeg

    1. University of Oslo, Oslo, Norway

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Part of the book series: Lecture Notes in Computer Science (LNCS, volume 13171)

Part of the book sub series: Information Systems and Applications, incl. Internet/Web, and HCI (LNISA)

Included in the following conference series:

Conference proceedings info: CONVERSATIONS 2021.

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Table of contents (12 papers)

  1. Front Matter

    Pages i-xii
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  2. Chatbot User Insight

    1. Front Matter

      Pages 1-1
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    2. Understanding Users’ Acceptance of Chatbots: An Extended TAM Approach

      • Roberta De Cicco, Serena Iacobucci, Antonio Aquino, Francesca Romana Alparone, Riccardo Palumbo
      Pages 3-22

    3. Expert Insights for Designing Conversational User Interfaces as Virtual Assistants and Companions for Older Adults with Cognitive Impairments

      • Kathrin Koebel, Martin Lacayo, Madhumitha Murali, Ioannis Tarnanas, Arzu Çöltekin
      Pages 23-38

    4. Understanding People’s Expectations When Designing a Chatbot for Cancer Patients

      • Beatriz Félix, Jorge Ribeiro
      Pages 39-54

    5. Individualized Learning Patterns Require Individualized Conversations – Data-Driven Insights from the Field on How Chatbots Instruct Students in Solving Exercises

      • Sebastian Hobert
      Pages 55-69

  3. Chatbots Supporting Collaboration and Social Interaction

    1. Front Matter

      Pages 71-71
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    2. How Can a Chatbot Support Human Resource Management? Exploring the Operational Interplay

      • Tina Taule, Asbjørn Følstad, Knut Inge Fostervold
      Pages 73-89

    3. How to Find My Task? Chatbot to Assist Newcomers in Choosing Tasks in OSS Projects

      • Luiz Philipe Serrano Alves, Igor Scaliante Wiese, Ana Paula Chaves, Igor Steinmacher
      Pages 90-107

    4. Incorporating Social Practices in Dialogue Systems

      • Eren Yildiz, Suna Bensch, Frank Dignum
      Pages 108-123

    5. Socially Aware Interactions: From Dialogue Trees to Natural Language Dialogue Systems

      • Inês Lobo, Diogo Rato, Rui Prada, Frank Dignum
      Pages 124-140

  4. Chatbot UX and Design

    1. Front Matter

      Pages 141-141
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    2. The Impact of Chatbot Linguistic Register on User Perceptions: A Replication Study

      • Ana Paula Chaves, Marco Aurelio Gerosa
      Pages 143-159

    3. Conversational Agent Voting Advice Applications: A Comparison Between a Structured, Semi-structured, and Non-structured Chatbot Design for Communicating with Voters About Political Issues

      • Naomi Kamoen, Tessa McCartan, Christine Liebrecht
      Pages 160-175

    4. Social Research with Gender-Neutral Voices in Chatbots – The Generation and Evaluation of Artificial Gender-Neutral Voices with Praat and Google WaveNet

      • Sandra Mooshammer, Katrin Etzrodt
      Pages 176-191

    5. Design Matters! How Visual Gendered Anthropomorphic Design Cues Moderate the Determinants of the Behavioral Intention Towards Using Chatbots

      • V. Phoebe Pawlik
      Pages 192-208

  5. Back Matter

    Pages 209-209
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Other volumes

  1. Chatbot Research and Design

Keywords

About this book

This book constitutes the proceedings of the 5th International Workshop on Chatbot Research and Design, CONVERSATIONS 2021, which was held during November 2021.Due to COVID-19 pandemic the conference was held online.

The 12 papers included in this volume were carefully reviewed and selected from a total of 25 submissions. The papers in the proceedings are structured in four topical groups: Chatbot User Insight, Chatbots Supporting Collaboration and Social Interaction, and Chatbot UX and Design.

Editors and Affiliations

  • SINTEF, Oslo, Norway

    Asbjørn Følstad

  • VU Amsterdam, Amsterdam, The Netherlands

    Theo Araujo

  • CERTH-ITI, Thessaloniki, Greece

    Symeon Papadopoulos

  • Durham University, Durham, UK

    Effie L.-C. Law

  • University of Edinburgh, Edinburgh, UK

    Ewa Luger

  • Center for Artificial Intelligence Research, University of Agder, Kristiansand, Norway

    Morten Goodwin

  • University of Oslo, Oslo, Norway

    Petter Bae Brandtzaeg

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