Skip to main content

Assessing Process Suitability for AI-Based Automation. Research Idea and Design

  • Conference paper
  • First Online:
Business Information Systems Workshops (BIS 2018)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 339))

Included in the following conference series:

Abstract

Recent advancements in Big Data and Machine Learning (ML) have triggered progressive adoption of Artificial Intelligence (AI) in the enterprise domains to address growing business process complexity. What is yet largely missing in the traditional Business Process Management (BPM) approaches, are formal frameworks and guidelines for decision making support when applying AI in a company. Proposed research aims to extend existing BPM frameworks and guidelines by novel methods, this way increasing understanding of business processes in the view of recent technology developments in Big Data, AI and ML.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Agutter, C.: ITIL Lifecycle Essentials. IT Governance Publishing, Ely (2013)

    Google Scholar 

  2. Albright, F., Banerjee, P.: ISACA Presentation - RPA & Beyond. Tata Consultancy Services (2017). https://www.isaca.org/chapters3/Charlotte/Events/Documents/Event%20Presentations/06072017/Robotic%20Process%20Automation.pdf. Accessed 30 Apr 2018

  3. Andersen, A.: Who Needs ITIL in the Age of Smart Machines? LinkedIn Forum (2016). https://www.linkedin.com/pulse/who-needs-itil-age-smart-machines-allan-andersen/. Accessed 20 Apr 2018

  4. Carmona, J., Engels, G., Kumar, A.: Proceedings 15th International Conference, BPM 2017. Springer, Barcelona (2017)

    Google Scholar 

  5. Colquitt, J.A., Zapata-Phelan, C.P.: Trends in theory building and theory testing. A five-decade study of the Academy of Management Journal. Acad. Manag. J. 50(6), 1281–1303 (2007)

    Article  Google Scholar 

  6. De Barros, M.D., Simões Gomes, C.F., da Silva, R.A., Gomes Costa, H.: Mapping of the scientific production on the ITIL application published in the national and international literature. Procedia Comput. Sci. 55, 102–111 (2015)

    Article  Google Scholar 

  7. Global Knowledge Training: IT Skills and Salary Report 2017. https://www.globalknowledge.com/us-en/content/salary-report/it-skills-and-salary-report/. Accessed 23 Apr 2018

  8. Hevner, A.R., March, S.T., Park, J., Ram, S.: Design science in information systems research. MIS Q. 28(1), 75–105 (2004)

    Article  Google Scholar 

  9. Iden, J., Eikebrokk, T.R.: Implementing IT service management. a systematic literature review. Int. J. Inf. Manag. 33, 512–523 (2013)

    Article  Google Scholar 

  10. Kemsley, S.: Smarter BPM with AI. Bonitasoft (2018). https://www.bonitasoft.com/news/smarter-bpm-ai. Accessed 16 July 2018

  11. Kitchenham, B.: Procedures for performing systematic reviews. Joint Technical report. Keele University, Keele (2004)

    Google Scholar 

  12. Kitchenham, B., Pearl Brereton, O., Budgen, D., Turner, M., Bailey, J., Linkman, S.: Systematic literature reviews in software engineering. A systematic literature review. J. Inf. Softw. Technol. 51(1), 7–15 (2009)

    Article  Google Scholar 

  13. Koplowitz, R.: Artificial Intelligence Revitalizes BPM. Forrester (2017). https://www.infosys.com/services/digital-process-automation/Documents/artificial-intelligence-revitalizes-bpm.pdf. Accessed 09 July 2018

  14. Leukert, P., Vollmer, A., Reeves, M.: IT Complexity. Model, Measure and Master. Capco (2012). https://www.edmcouncil.org/downloads/MC_CAPCO.IT.complexity.Model.measure.pdf. Accessed 30 Apr 2018

  15. Li, T.-H., et al.: Incident Ticket analytics for IT application management services. In: Proceedings 2014 IEEE International Conference on Services Computing, pp. 568–574 (2014)

    Google Scholar 

  16. Mining Software Repositories (MSR): The 15th International Conference Homepage (2018). https://conf.researchr.org/home/msr-2018. Accessed 16 July 2018

  17. Object Management Group: The Decision Model and Notation Specification Version 1.1. https://www.omg.org/spec/DMN/About-DMN/. Accessed 08 July 2018

  18. Okoli, C., Schabram, K.: A guide to conducting a systematic literature review of information systems research. Sprouts: Working Pap. Inf. Syst. 10(26), 1–49 (2010)

    Google Scholar 

  19. Piccinno, D.: Driverless ITIL 2030. LinkedIn Forum (2017). https://www.linkedin.com/pulse/driverless-itil-2030-donato-piccinno. Accessed 28 Apr 2018

  20. Proehl, T., Erek, K., Limbach, F., Zarnekow, R.: Topics and applied theories in IT service management. In: 46th Hawaii International Conference on System Sciences, pp. 1367–1375. IEEE Computer Society (2013)

    Google Scholar 

  21. Resch, O.: Einführung in das IT-Management. Grundlagen, Umsetzung, Best Practice. 4th edn. Erich Schmidt Verlag, Berlin (2016)

    Google Scholar 

  22. RMK Reference Model Catalogs. http://rmk.iwi.uni-sb.de/pub.php. Accessed 31 July 2018

  23. RuleML + RR 2017 Conference Homepage. http://2017.ruleml-rr.org/. Accessed 08 July 2018

  24. Shahsavarani, N., Ji, S.: Research in information technology service management (ITSM) (2000 – 2010). An overview. Int. J. Inf. Syst. Serv. Sector 6(4), 76–94 (2014)

    Article  Google Scholar 

  25. Singh, S., Markovitch, S.: Proceedings of the Thirty-First AAAI Conference on Artificial Intelligence and the Twenty-Ninth Innovative Applications of Artificial Intelligence Conference. The AAAI Press, San Francisco (2017). https://www.aaai.org/Library/AAAI/aaai17contents.php. Accessed 28 Apr 2018

  26. Song, Y., Sailer, A., Shaikh, H.: Problem classification method to enhance the ITIL incident and problem. In: Proceedings 2009 IFIP/IEEE International Symposium on Integrated Network Management, pp. 295–298 (2009)

    Google Scholar 

  27. Taylor, G.R.: Integrating Quantitative and Qualitative Methods in Research. University Press of America, Lanham (2005)

    Google Scholar 

  28. Valdes, M.: Keynote. Intelligent continuous improvement. When BPM meets AI. In: Carmona, J., Engels, G., Kumar, A. (eds.) Proceedings 15th International Conference, BPM 2017, p. 14. Springer, Barcelona (2017)

    Google Scholar 

  29. Vekas, C.: ITIL Future. We are not Competing with Cloud Computing/AI but would be Complementing Them. LinkedIn Forum (2017). https://www.linkedin.com/pulse/itil-future-we-competing-cloud-computing-ai-would-them-chetan-vikas. Accessed 20 Apr 2018

  30. von Rosing, M., Scheer, A.-W., von Scheel, H.: The Complete Business Process Handbook. Morgan Kaufmann, Amsterdam (2014)

    Google Scholar 

  31. Weske, M.: BPM. Reflections on a broad discipline. In: Carmona, J., Engels, G., Kumar, A. (eds.) Proceedings 15th International Conference, BPM 2017, p. 16. Springer, Barcelona (2017)

    Google Scholar 

  32. Wilde, T., Hess, T.: Forschungsmethoden der Wirtschaftsinformatik. Eine Empirische Untersuchung. Wirtschaftsinformatik 49(4), 280–287 (2007). Ed. by Buhl, H.U. et al.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Aleksandra Revina .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Revina, A. (2019). Assessing Process Suitability for AI-Based Automation. Research Idea and Design. In: Abramowicz, W., Paschke, A. (eds) Business Information Systems Workshops. BIS 2018. Lecture Notes in Business Information Processing, vol 339. Springer, Cham. https://doi.org/10.1007/978-3-030-04849-5_59

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-04849-5_59

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-04848-8

  • Online ISBN: 978-3-030-04849-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics