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Gaze-Speech Coordination Influences the Persuasiveness of Human-Robot Dialog in the Wild

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Social Robotics (ICSR 2020)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 12483))

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Abstract

In this study, we argue that the extent to which a robot is persuasive depends on the way a persuasive message is embedded in the robot’s other behaviors. In the current study, in which a robot serves water at a large public event, we find that the same robot utterance, namely skål (cheers) when serving water, is received very differently depending on whether the robot is oriented to the user or not. In particular, if the robot gazes at the user while saying skål, almost all users drink immediately, whereas only 44.5% of the people drink if the robot is looking elsewhere. Similarly, the effectiveness of a water-related joke as a persuasive means depends on previously established mutual gaze. Thus, gaze and speech behavior have to be coordinated to improve the robot’s persuasiveness in the wild.

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Acknowledgments

We wish to thank Selina Sara Eisenberger and Matous Jelinek for their help during the experiments. This project was supported by the Innovation Fund Denmark in the framework of the SMOOTH project, which we gratefully acknowledge.

Author information

Authors and Affiliations

  1. Department of Design and Communication, University of Southern Denmark, Sonderborg, Denmark

    Kerstin Fischer, Rosalyn M. Langedijk & Lotte Damsgaard Nissen

  2. SDU Robotics, Maersk Mc-Kinney Moller Institute, University of Southern Denmark, Odense, Denmark

    Eduardo Ruiz Ramirez & Oskar Palinko

Authors
  1. Kerstin Fischer
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  2. Rosalyn M. Langedijk
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  3. Lotte Damsgaard Nissen
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  4. Eduardo Ruiz Ramirez
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  5. Oskar Palinko
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Corresponding author

Correspondence to Kerstin Fischer .

Editor information

Editors and Affiliations

  1. Pennsylvania State University, University Park, PA, USA

    Alan R. Wagner

  2. University of Nevada Reno, Reno, NV, USA

    David Feil-Seifer

  3. University of Denver, Denver, CO, USA

    Kerstin S. Haring

  4. University of Naples Federico II, Naples, Italy

    Silvia Rossi

  5. Colorado School of Mines, Golden, CO, USA

    Thomas Williams

  6. Wichita State University, Wichita, KS, USA

    Hongsheng He

  7. National University of Singapore, Singapore, Singapore

    Shuzhi Sam Ge

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Fischer, K., Langedijk, R.M., Nissen, L.D., Ramirez, E.R., Palinko, O. (2020). Gaze-Speech Coordination Influences the Persuasiveness of Human-Robot Dialog in the Wild. In: Wagner, A.R., et al. Social Robotics. ICSR 2020. Lecture Notes in Computer Science(), vol 12483. Springer, Cham. https://doi.org/10.1007/978-3-030-62056-1_14

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  • DOI: https://doi.org/10.1007/978-3-030-62056-1_14

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-62055-4

  • Online ISBN: 978-3-030-62056-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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