Abstract
In 2020, we investigated the quality of online meetings to find out whether various video and audio degradations can affect end-users’ perception and experience. We collected a total of 542 questionnaires that were suitable for analysis. This paper uses the results to compare the Quality of Experience for three popular videoconferencing applications: Skype, Microsoft Teams, and Zoom. Due to the COVID-19 (Coronavirus disease 2019) and anti-epidemic measures, survey participants were all faced with using these applications daily, whether for work, attending lectures, or keeping in touch with friends and family. They rated their frustration level for specific quality degradations (e.g., blocking of the image or echo in the audio). The paper shows how the three applications compare to each other when different network performance degradation situations occur and how they affect the end user’s perception.
T. Šoštarić—Graduated with a masters’ degree.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Hereinafter refered as Teams.
- 2.
Note that the distinction was made between Skype and Skype for Business.
References
GrandViewResearch. https://www.grandviewresearch.com/industry-analysis/video-conferencing-market. Accessed 05 June 2020
Gminsights. https://www.gminsights.com/industry-analysis/video-conferencing-market. Accessed 05 June 2020
Skillscouter. https://skillscouter.com/video-conferencing-statistics. Accessed 06 June 2020
Bakar, G., Kirmizioglu, R.A., Tekalp, A.M.: Motion-based rate adaptation in WebRTC videoconferencing using scalable video coding. IEEE Trans. Multimedia 21(2), 429–441 (2019). https://doi.org/10.1109/TMM.2018.2856629
Boyce, J.M., Ye, Y., Chen, J.L., Ramasubramonian, A.K.: Overview of SHVC: scalable extensions of the high efficiency video coding standard. IEEE Trans. Circ. Syst. Video Technol. 26(1), 20–34 (2016). https://doi.org/10.1109/TCSVT.2015.2461951
Hu, H., Zhu, X.Q., Wang, Y., Pan, R., Zhu, J., Bonomi, F.: Proxy-based multi-stream scalable video adaptation over wireless networks using subjective quality and rate models. IEEE Trans. Multimedia 15(7), 1638–1652 (2013). https://doi.org/10.1109/TMM.2013.2266092
Hosking, B., Agrafiotis, D., Bull, D., Easton, N.: An adaptive resolution rate control method for intra coding in HEVC. In: IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP), Shanghai, China, pp. 1486–1490. IEEE (2016)
Li, CL., Xiong, HK., Zou, JN., Wu, DPO.: Joint dynamic rate control and transmission scheduling for scalable video multirate multicast over wireless networks. IEEE Trans. Multimedia 20(2), 361–378 (2018). https://doi.org/10.1109/TMM.2017.2745709
Al Hasrouty, C., Lamali, M.L., Autefage, V., Olariu, C., Magoni, D., Murphy, J.: Adaptive multicast streaming for videoconferences on software-defined networks. Comput. Commun. 132, 42–55 (2018). https://doi.org/10.1016/j.comcom.2018.09.009
Vučić, D., Skorin-Kapov, L.: QoE assessment of mobile multiparty audiovisual telemeetings. IEEE Access 8, 107669–107684 (2020). https://doi.org/10.1109/ACCESS.2020.3000467
Matulin, M., Mrvelj, Š., Abramović, B.: How frustrated are you? User perception about different videoconference quality degradations. In: 5th EAI International Conference on Management of Manufacturing Systems (EAI MMS 2020), EAI, Online (2020)
Belmudez, B.: Audiovisual Quality Assessment and Prediction for Videotelephony. Springer, Berlin (2015). https://doi.org/10.1007/978-3-319-14166-4
Matulin, M., Mrvelj, Š.: Modelling user quality of experience from objective and subjective data sets using fuzzy logic. Multimedia Syst. 24(6), 645–667 (2018). https://doi.org/10.1007/s00530-018-0590-0
ur Rehman Laghari, K., Issa, O., Speranza, F., Falk, T.H.: Quality-of-experience perception for video streaming services: preliminary subjective and objective results. In: Proceedings of The 2012 Asia Pacific Signal and Information Processing Association Annual Summit and Conference, Los Angeles, USA, pp. 1–9 (2012)
Li, Y., Zhou, Z.: Subjective video quality assessment and the analysis of coding strategies in video communication scene. In: Proceedings of The 13th International Congress on Image and Signal Processing, BioMedical Engineering and Informatics (CISP-BMEI), Chengdu, China, pp. 52–55 (2020). https://doi.org/10.1109/CISP-BMEI51763.2020.9263575
Schmitt, M., Redi, J., Bulterman, D., Cesar, P.S.: Towards individual QoE for multiparty videoconferencing. IEEE Trans. Multimedia 20(7), 1781–1795 (2018). https://doi.org/10.1109/TMM.2017.2777466
Rao, N., Maleki, A., Chen, F., Chen, W., Zhang, C., Kaur, K., Haque, A.: Analysis of the effect of QoS on video conferencing QoE. In: 15th International Wireless Communications & Mobile Computing Conference (IWCMC), Tangier, Morocco, pp. 1267–1272 (2019). https://doi.org/10.1109/IWCMC.2019.8766591
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Ethics declarations
The authors declare that there is no conflict of interest. The results were not influenced in any way by any organization mentioned in the manuscript.
Rights and permissions
Copyright information
© 2021 ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
About this paper
Cite this paper
Matulin, M., Mrvelj, Š., Abramović, B., Šoštarić, T., Čejvan, M. (2021). User Quality of Experience Comparison Between Skype, Microsoft Teams and Zoom Videoconferencing Tools. In: Perakovic, D., Knapcikova, L. (eds) Future Access Enablers for Ubiquitous and Intelligent Infrastructures. FABULOUS 2021. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 382. Springer, Cham. https://doi.org/10.1007/978-3-030-78459-1_22
Download citation
DOI: https://doi.org/10.1007/978-3-030-78459-1_22
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-78458-4
Online ISBN: 978-3-030-78459-1
eBook Packages: Computer ScienceComputer Science (R0)