Skip to main content
SpringerLink
Log in

Organisational Challenges of Human–Robot Interaction Systems in Industry: Human Resources Implications

  • Chapter
  • First Online:
Human Resource Management and Technological Challenges

Part of the book series: Management and Industrial Engineering ((MINEN))

Abstract

In this paper, the social aspects related to new concepts on the complex work environments (CWE) will be analysed, especially those that configure the design of work organisation systems with automated equipment. In such environments, the work with autonomous systems (AS) represents specific options in the design of workplaces. This means that human resources management (HRM) is becoming more decisive for a successful design of a complex and automated system. Traditionally, it was thought that automation would replace operational work and the importance of the dimension of human resource would become less decisive for management option. Most recent studies are demonstrating total different conclusions. We intend to present here some of those results. Another topic covered by this article is the relation of humans with computers in their working environment. That means the role of agents in the human–computer interaction (HCI) (robots, human operators, other automated machinery, sensors) and the implications in the management of human resources. The technology development represents also a challenge for managerial options.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Ejiri, M. (1996). Towards meaningful robotics for the future: Are we headed in the right direction? Robotics and Autonomous Systems, 18(1), 1–5.

    Article  Google Scholar 

  2. Moniz, A. B. (2012). Anthropocentric-based robotic and autonomous systems: Assessment for new organisational options. In M. Decker, & M. Gutmann (Eds.), Robo- and informationethics: Some fundamentals (LIT, Zürich/Berlin, pp. 123–157). [http://ideas.repec.org/p/ieu/wpaper/27.html].

  3. Bijker, W. E., Hughes, T. P., & Pinch, T. (1987). The Social Construction of Technological Systems. Cambridge, MA: MIT Press.

    Google Scholar 

  4. Winner, L. (1993). Upon opening the black box and finding it empty: Social constructivism and the philosophy of technology. Science, Technology, & Human Values, 18(3, Summer), 362–378.

    Google Scholar 

  5. Dhondt, S., Kraan, K., & van Sloten, G. (2002). Work organisation, technology and working conditions (p. 70). Luxembourg: Office for Official Publications of the European Communities. European Foundation for the Improvement of Living and Working Conditions.

    Google Scholar 

  6. Karasek, R., & Theorell, T. (1991). Healthy work: Stress, productivity, and the reconstruction of working life. New York: Basic Books.

    Google Scholar 

  7. Huws, U. (Ed.) (2006). The transformation of work in a global knowledge economy: Towards a conceptual framework (WORKS, Leuven, 249 pp).

    Google Scholar 

  8. Soete, L. (2001). ICTs knowledge work and employment: The challenges to Europe. International Labour Review, 140, 2.

    Article  Google Scholar 

  9. Krings, B. (2006). The sociological perspective on the knowledge-based society: assumptions, facts and visions. Enterprise and Work Innovation Studies, 2, 9–19.

    Google Scholar 

  10. Paulos, M. R., & Moniz, A. B. (2008, Nov). Fragmentation? The future of work in Europe in a global economy: the WORKS final international conference debate. Enterprise and Work Innovation Studies, 4(4), 167–169.

    Google Scholar 

  11. Weiss, A., Wurhofer, D., Lankes, M., & Tscheligi, M. (2009). Autonomous vs. tele-operated: How people perceive human-robot collaboration with HRP-2. In HRI’09: Proceedings of the 4th ACM/IEEE international conference on human robot interaction (ACM, New York, pp. 257–258).

    Google Scholar 

  12. IFR-International Federation of Robotics (2011). World Robotics 2011 (IFR).

    Google Scholar 

  13. IFR-International Federation of Robotics (2012). World Robotics 2012 (IFR).

    Google Scholar 

  14. Corbett, J. M. (1990). Human centred advanced manufacturing systems: From rhetoric to reality. International Journal of Industrial Ergonomics, 5(1990), 83–90.

    Article  Google Scholar 

  15. Bernstein, D., Crowley, K., & Nourbakhsh, I. (2007). Working with a robot: Exploring relationship potential in human–robot systems. Interaction Studies, 8(3), 465–482.

    Article  Google Scholar 

  16. Heyer, C. (2010). Human-robot interaction and future industrial robotics applications. In 2010 IEEE/RSJ: Proceedings of the International Conference on Intelligent Robots and Systems (IEEE, Taipei, pp. 4749–4754).

    Google Scholar 

  17. Uden, L. (1995). Design and evaluation of human centred CIM systems. Computer Integrated Manufacturing Systems, 8(2), 83–92.

    Article  Google Scholar 

  18. Haddadin, S., et al. (2011). Towards the robotic co-worker. In C. Pradalier, R. Siegwart, & G. Hirzinger (Eds.), Robotics Research (pp. 261–282). Berlin, Heidelberg: Springer.

    Chapter  Google Scholar 

  19. Kobayashi, Y., et al. (2012). Multi-tasking arbitration and behaviour design for human-interactive robots. International Journal of Systems Science. doi:10.1080/00207721.2011.625477.

  20. Barthélemy, J. P., Bisdorff, R., & Coppin, G. (2002). Human centred processes and decision support systems. European Journal of Operational Research, 136, 233–252.

    Article  MATH  Google Scholar 

  21. DoD—Department of Defence (2012). Unmanned systems integrated roadmap FY2011–2036, Reference Number: 11-S-3613, Washington.

    Google Scholar 

  22. EUROP (2009). Robotic visions to 2020 and beyond—The strategic research agenda for robotics in Europe, 07/2009.

    Google Scholar 

  23. Huws, U., & Ramioul, M. (2006). Globalisation and the restructuring of value chains. In U. Huws (Ed.), The transformation of work in a global knowledge economy: Towards a conceptual framework (pp. 13–28). Leuven: WORKS.

    Google Scholar 

  24. Groom, V. (2009). I am my robot: The impact of robot-building and robot form on operators. In ACM: Proceedings of HRI’09 (ACM), 11–13 March 2009, La Jolla, CA.

    Google Scholar 

  25. Kochan, A. (2006). Robots and operators work hand in hand. Industrial Robot: An International Journal, 33(6), 422–424.

    Article  Google Scholar 

  26. Moniz, A. B., Krings, B. J., Van Hootegem, G., & Huys, R. (2002). Technological practices in the European auto industry: Exploring cases from Belgium, Germany and Portugal. Int. Journal of Automotive Technology and Management, 2(1), 84–100.

    Article  Google Scholar 

  27. Lenz, C. (2011). Context-aware human-robot collaboration as a basis for future cognitive factories. PhD thesis, Technische Universität München, 145 pp.

    Google Scholar 

  28. Ribeiro, L., Barata, J., & Barreira, P. (2009). Is Ambient Intelligence a truly Human-Centric Paradigm in Industry? Current research and application scenario. Enterprise and Work Innovation Studies, 5, 25–35 (IET).

    Google Scholar 

  29. Drury, J., Scholtz, J., & Yanco, H. (2004). Applying CSCW and HCI techniques to human-robot interaction, report (Case #04-0166), Bedford MA, MITRE.

    Google Scholar 

  30. Morioka, M., & Sakakibara, S. (2010). A new cell production assembly system with human–robot cooperation. CIRP Annals-Manufacturing Technology, 59(2010), 9–12.

    Article  Google Scholar 

  31. Thrun, S. (2004). Toward a framework for human-robot interaction. Human–Computer Interaction, 19(1–2), 9–24.

    Article  Google Scholar 

  32. Gorle, P., & Clive, A. (2011). Positive impact of industrial robots on employment (IFR/Metra Martech, London, 66 pp.).

    Google Scholar 

  33. Ramioul, M. (2006). Organisational change and the demand for skills. In U. Huws (Ed.), The transformation of work in a global knowledge economy: Towards a conceptual framework (pp. 97–118). Leuven: WORKS.

    Google Scholar 

  34. Wagner, J. J., Van der Loos, H. F., & Leifer, L. J. (2000). Construction of social relationships between user and robot. Robotics and Autonomous Systems, 31(2000), 185–191.

    Article  Google Scholar 

  35. Sampaio, J., & Moniz, A. B. (2007). Assessing human and technological dimensions in virtual team’s operational competences, MPRA Paper 6942.

    Google Scholar 

  36. Williams, J. S., & Harrison, M. D. (1999). Requirements for prototyping the behaviour of virtual environments. Human-Computer Interaction Group, Department of Computer Science, University of York.

    Google Scholar 

  37. DSB-DoD—Defence Science Board (DSB). Department of defence (2012). Report of the DSB task force on the role of autonomy in DoD systems, Washington.

    Google Scholar 

  38. Medeiros, D., & Sadowski, R. (1983). Simulation of robotic manufacturing cells: A modular approach. Simulation, 40(3), 3–12.

    Article  Google Scholar 

  39. Yee, N., Bailenson, J. N., & Rickertsen, K. (2007). A meta-analysis of the impact of the inclusion and realism of human-like faces on user experiences in interfaces. In CHI’07: Proceedings of the SIGCHI conference on human factors in computing systems (ACM, New York), San Jose, CA.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Universidade Nova de Lisboa, Campus da FCT, Caparica, Portugal

    António B. Moniz

  2. Karlsruhe Institute of Technology, ITAS, Karlstr.11, Karlsruhe, Germany

    António B. Moniz

Authors
  1. António B. Moniz
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to António B. Moniz .

Editor information

Editors and Affiliations

  1. School of Economic and Management Department of Management, University of Minho, Braga, Portugal

    Carolina Machado

  2. Department of Mechanical Engineering, University of Aveiro, Aveiro, Portugal

    J. Paulo Davim

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Moniz, A.B. (2014). Organisational Challenges of Human–Robot Interaction Systems in Industry: Human Resources Implications. In: Machado, C., Davim, J. (eds) Human Resource Management and Technological Challenges. Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-02618-3_6

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-02618-3_6

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-02617-6

  • Online ISBN: 978-3-319-02618-3

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation