Abstract
Upon completion of this chapter, you will be able to:
-
1.
Describe cross-border EC and the issues that arise in EC payments and fulfillment.
-
2.
Describe the major changes in retail and their impacts on EC payments.
-
3.
Discuss the different payment cards used online and processing methods.
-
4.
Discuss the different categories and potential uses of smart cards.
-
5.
Describe the issues with and solutions to online micropayments.
-
6.
Understand PayPal and third-party payment gateways.
-
7.
Understand the major types and methods of mobile payments.
-
8.
Describe the differences and key characteristics of digital and virtual currencies.
-
9.
Define EC order fulfillment and describe the EC order fulfillment process.
-
10.
Describe the major problems of EC order fulfillment.
-
11.
Describe various solutions to EC order fulfillment problems.
References
Accenture. “2015 North America Consumer Digital Payments Survey.” October 21, 2015. accenture.com/t20151021T165757__w__/us-en/_acnmedia/Accenture/next-gen/na-payment-survey/pdfs/Accenture-Digital-Payments-Survey-North-America-Accenture-Executive-Summary.pdf (accessed May 2016).
Adyen. “Cross-Border Payments Opportunities and Best Practices For Going Global.” 2015. adyen.com/blog/report-cross-border-payments-will-drive-your-growth (accessed May 2016).
Alizilia. “Cross-Border E-Commerce to Reach $1 Trillion in 2020.” June 11, 2015. alizila.com/cross-border-e-commerce-to-reach-1-trillion-in-2020 (accessed May 2016).
Allum, S. Designing Mobile Payment Experiences. O'Reilly Media (2014).
Antonopoulos, A. Mastering Bitcoin. O’Reilly Media, 2015. en.bitcoin.it/wiki/Mastering_Bitcoin (accessed May 2016).
Bowman, R. “Will Google Shopping Express Help Retailers Fend Off Challenge from Amazon?” Forbes, June 17, 2014. forbes.com/sites/robertbowman/2014/06/17/will-google-shopping-express-help-retailers-fend-off-challenge-from-amazon/#290975155e7e (accessed May 2016).
Boyle, A. “Flirtey Makes First Urban Drone Delivery in FAA Test, Beating Amazon to the Punch.” (2016). geekwire.com/2016/flirtey-makes-an-urban-drone-delivery-in-faa-test-beating-amazon-to-the-punch (accessed May 2016).
Capgemini Financial Services Analysis. “Top Ten Trends in Payments 2016.” 2016. capgemini.com/resource-file-access/resource/pdf/payments_trends_2016.pdf (accessed May 2016).
CardCash. “Gift Card Statistics.” 2015. cardcash.com/gift-card-statistics (accessed May 2016).
Cipriani, J. “Coin Looks Beyond Smart Cards by Teaming With MasterCard.” Fortune, January 6, 2016. fortune.com/2016/01/06/coin-mastercard-mobile-payments (accessed May 2016).
CoinReport. “What Are the Advantages and Disadvantages of Bitcoin?” 2014. coinreport.net/coin-101/advantages-and-disadvantages-of-bitcoin (accessed May 2016).
Costco. “CostCo Annual Report 2015.” October 2015. phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9NjA1NzM5fENoaWxkSUQ9MzE3NzEwfFR5cGU9MQ==&t=1 (accessed May 2016).
CyberSource. “Annual Fraud Benchmark Report: A Balancing Act.” 2016. cybersource.com/learn/fraud_management (accessed May 2016).
Del Rey, J. “This Is What It Looks Like Inside an Amazon Warehouse (Photos).” December 23, 2013. allthingsd.com/20131223/this-is-what-it-looks-like-inside-an-amazon-warehouse-slideshow/#slideshow-1-3 (accessed May 2016).
Demery, P. “B2B E-Commerce Sales Will Top $1.13 Trillion by 2020.” April 2, 2015. internetretailer.com/2015/04/02/new-report-predicts-1-trillion-market-us-b2b-e-commerce (accessed May 2016).
Demery, P. “UPS Ties Technology to Bridgeline Digital’s E-Commerce Software.” June 12, 2012. internetretailer.com/2012/06/12/ups-ties-technology-bridgeline-digitals-e-commerce-software (accessed April 2015).
Economist. “Why Does Kenya Lead the World in Mobile Money?” May 27, 2013. economist.com/blogs/economist-explains/2013/05/economist-explains-18 (accessed May 2016).
eMarketer. “Mobile Payments Will Triple in the US in 2015.” October 26, 2016. emarketer.com/Article/Mobile-Payments Will-Triple-US-2016/1013147#sthash.dj6IbXrS.dpuf (accessed May 2016).
eMarketer. “Worldwide Retail Ecommerce Sales: eMarketer’s Updated Estimates and Forecast Through 2019.” December 23, 2015. www.emarketer.com/Report/Worldwide-Retail-Ecommerce-Sales-eMarketers-Updated-Estimates-Forecast-Through-2019/2001716 (accessed May 2016).
European Banking Authority. “Guidelines on the Security of Internet Payments.” December 19, 2014. eba.europa.eu/regulation-and-policy/consumer-protection-and-financial-innovation/guidelines-on-the-security-of-internet-payments (accessed May 2016).
Evans, D. S., and R Schmalensee. Paying with Plastic: The Digital Revolution in Buying and Borrowing, 2nd ed., Cambridge, MA: MIT Press, 2005.
FATF. “Virtual Currencies Key Definitions and Potential AML/CFT Risks.” FATF Report 2014. fatf-gafi.org/publications/methodsandtrends/documents/virtual-currency-definitions-aml-cft-risk.html (accessed May 2016).
French, S. “6 Myths about Amazon Prime Air and Drone Delivery, Debunked.” December 2, 2015a. marketwatch.com/story/6myths-about-amazon-prime-air-and-drone-delivery-debunked-2015-12-02 (accessed May 2016).
French, S. “Drone Delivery Is Already Here — And It Works.” December 15, 2015b. marketwatch.com/story/drone-delivery-is-already-here-and-it-works-2015-11-30
Gartner. “Gartner Announces Rankings of Its 2015 Supply Chain Top 25.” May 14, 2015. gartner.com/newsroom/id/3053118 (accessed May 2016).
Goodale, D. “Everything You Need to Know about Cross-Border Fees.” October 12, 2014. foxycart.com/blog/everything-you-need-to-know-about-cross-border-fees#.Vylu2PkrKuU (accessed May 2016).
Gordon, C. “Cash use and the ATM – Going from strength to strength.” November 26, 2015. ncr.com/company/blogs/financial/76286 (accessed May 2016).
Grothas, M. “This is How Google’s Project Wing Drone Delivery Service Could Work.” Fast Company (2016). fastcompany.com/3055961/fast-feed/this-is-how-googles-project-wing-drone-delivery-service-could-work (accessed May 2016).
Hagerty, J. “Meet the New Generation of Robots for Manufacturing.” June 2, 2015. wsj.com/articles/meet-the-new-generation-of-robots-for-manufacturing-1433300884 (accessed May 2016).
Halkias, M. “Amazon’s One-Hour Delivery Now Available in Dallas; Find your ZIP Cose.” The Dallas Morning News, March 26, 2015. bizbeatblog.dallasnews.com/2015/03/amazon-coms-one-hour-deliver-now-available-in-dallas-find-you-zip-code.html (accessed May 2016)
Hochstein, M. “Why Bitcoin Matters to Banks.” American Banker. May 11, 2016. americanbanker.com/magazine/124_02/why-bitcoin-matters-for-bankers-1065590-1.html (accessed May 2016).
Kinnison, A. “How Order Management Systems Help Streamline Ecommerce.” June 9, 2015. volusion.com/ecommerce-blog/articles/how-order-management-systems-help-streamline-ecommerce (accessed May 2016).
Lee, C. “iTunes Surpasses 35 Billion Songs Sold, itunes Radio Hits 40 Million Listeners.” May 29, 2014. idownloadblog.com/2014/05/29/itunes-35-itunes-radio-40 (accessed May 2016).
LPT Team. “Payment Entrepreneurs Go after MicroPayments Segment, $13 B+ Opportunity Globally.” January 31, 2014. letstalkpayments.com/payment-entrepreneurs-go-micropayments-segment-13-b-opportunity-globally (accessed May 2016).
Lunden, I. “Basic Fixed Phone Subscriptions.” June 2, 2015. techcrunch.com/2015/06/02/6-1b-smartphone-users-globally-by-2020-overtaking-basic-fixed-phone-subscriptions (accessed May 2016).
Mahajan, N. “Why Costco’s Online-First Approach in China is a Smart Strategy.” May 4, 2015. foundingfuel.com/column/dispatches-from-china/why-costcos-onlinefirst-approach-in-china-is-a-smart-strategy (accessed May 2016).
MasterCard. “MasterCard Launches New Program That Can Turn Any Consumer Gadget, Accessory or Wearable into a Payment Device.” October 26, 2015. newsroom.mastercard.com/press-releases/mastercard-launches-new-program-that-can-turn-any-consumer-gadget-accessory-or-wearable-into-a-payment-device (accessed May 2016).
McKee, J. “Redefining Virtual Currency.” Yankee Group. May 2013. http://home.tapjoy.com/info/wp-content/uploads/sites/4/2013/05/RedefiningVirtualCurrency_WhitePaper-1MAY2013-v1.pdfhome.tapjoy.com/info/wp-content/uploads/sites/4/2013/05/RedefiningVirtualCurrency_WhitePaper-1MAY2013-v1.pdf (accessed May 2016).
Nielsen. “Global Connected Commerce: is e-Tail Therapy the New Retail Therapy.” January 28, 2016. studylib.net/doc/8306358/nielsen-global-connected-commerce (accessed May 2016).
O’Grady, M. “Forrester Data Web-Influenced Retail Sales Forecast, 2016 To 2021.” Forrester Research 2016. forrester.com/report/Forrester+Data+WebInfluenced+Retail+Sales+Forecast+2016+To+2021+EU7/-/E-RES133600 (accessed May 2016).
Omwansa, T. and Sullivan, N. Money, Real Quick: The M-Pesa Story. Guardian Books (2012).
PayPal. “PayPal Cross-Border Consumer Research 2015.” 2015. paypalobjects.com/digitalassets/c/website/marketing/global/pages/jobs/paypal-insights-2015-global-report-appendix-added.pdf (accessed May 2016).
Peerless Research Group. “Aligning Order and Fulfillment Channels.” June 2013. honeywellaidc.com/CatalogDocuments/honeywell-multichannel-fulfillment-white-paper.pdf (accessed May 2016).
Pymnts.com. “X-Border Payments Optimization Index.” 2015. pymnts.com/x-border-payments-optimization (accessed May 2016).
Roberts, D. “How Big Banks Are Paying Lip Service to the Blockchain.” Yahoo! Finance February 17, 2016. finance.yahoo.com/news/big-banks-interest-in-blockchain-r3-052723646.html?soc_src=mediacontentstory&soc_trk=tw (accessed May 2016).
Runde, D. “M-Pesa And The Rise Of The Global Mobile Money Market.” Forbes. August 12, 2016. forbes.com/sites/danielrunde/2015/08/12/m-pesa-and-the-rise-of-the-global-mobile-money-market/#1831c30923f5 (accessed May 2016).
Smart Payment Association. “More Than Half of Payment Cards Shipped in 2015 Were Contactless.” April 27, 2016. nfcworld.com/2016/04/27/344298/half-payment-cards-shipped-2015-contactless (accessed May 2016).
Stahl, L. “The Future of Money.” November 22, 2015. cbsnews.com/news/future-of-money-kenya-m-pesa-60-minutes (accessed May 2016).
Statista-1. “Cumulative number of Apps Downloaded from the Apple App Store from July 2008 to June 2015 (in billions).” 2015. statista.com/statistics/263794/number-of-downloads-from-the-apple-app-store (accessed May 2016).
Statista-2. “Proximity Mobile Payment Transaction Value in the United States from 2014 to 2019 (in Billion U.S. Dollars).” 2016. statista.com/statistics/244475/proximity-mobile-payment-transaction-value-in-the-united-states (accessed May 2016).
Taylor, K. “Starbucks Is Conquering a Huge Challenge in Retail—and Even Apple and Chipotle Should Be Jealous.” November 20, 2015. businessinsider.com/starbucks-mobile-payment-numbers-2015-11 (accessed May 2016).
Tobe, F. “Competing Robotic Warehouse Systems.” April 30, 2015. therobotreport.com/news/goods-to-man-robotic-systems (accessed May 2016).
Tomaino, N. “Bitcoin is Good Money.” February 10, 2015. businessoffashion.com/articles/opinion/good-money (accessed May 2016).
Tran, M. “Tmall and Tmall Global: The 'Fast Track into China’ for U.S. Retailers.” 2015. cpcstrategy.com/blog/2015/05/tmall-tmall-global-fast-track-china-u-s-retailers (accessed May 2016).
Valerio, P. “Amazon Robotics: IoT in the Warehouse.” InformationWeek. September 28, 2015. informationweek.com/strategic-cio/amazon-robotics-iot-in-the-warehouse/d/d-id/1322366 (accessed May 2016).
VanLandingham, G. “What’s Challenging About E-Commerce Fulfillment? Everything.” October 10, 2014. supplychaindharma.com/e-commerce-fulfillment (accessed May 2016).
Vodafone. “M-Pesa FAQs.” 2016. vodafone.com/content/index/what/m-pesa/m-pesa-faqs.html# (accessed May 2016).
World Bank. “Remittances to Developing Countries Edge Up Slightly in 2015.” April 13, 2016. worldbank.org/en/news/press-release/2016/04/13/remittances-to-developing-countries-edge-up-slightly-in-2015 (accessed May 2016).
World Bank. “Massive Drop in Number of Unbanked, says New Report.” April 15, 2015. worldbank.org/en/news/press-release/2015/04/15/massive-drop-in-number-of-unbanked-says-new-report-mwpvl (accessed May 2015)
Wuulfraat, M. “Amazon Global Fulfillment Center Network.” 2016. mwpvl.com/html/amazon_com.html (accessed May 2016).
Wuulfraat, M. “Logistics Comment: Amazon is Building a New Distribution Network - Quickly and Quietly!” July 23, 2014. scdigest.com/EXPERTS/WULFRAAT_14-07-23.PHP?cid=8309&ctype=content (accessed May 2016).
Author information
Authors and Affiliations
Electronic Supplementary Material
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this chapter
Cite this chapter
Turban, E., Whiteside, J., King, D., Outland, J. (2017). Electronic Commerce Payment Systems and Order Fulfillment. In: Introduction to Electronic Commerce and Social Commerce. Springer Texts in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-50091-1_11
Download citation
DOI: https://doi.org/10.1007/978-3-319-50091-1_11
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-50090-4
Online ISBN: 978-3-319-50091-1
eBook Packages: Business and ManagementBusiness and Management (R0)