Skip to main content

Avoiding Wow-Gaps Through Wow-Canvas in Business Development

  • Conference paper
  • First Online:
Advances in Human Factors, Business Management and Leadership (AHFE 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 594))

Included in the following conference series:

  • 2372 Accesses

Abstract

When talking about business development, it is important to keep in mind that the purpose of developing should drive towards differentiation of the company superiorly from rivals. The Wow-factor affects to all stakeholders of the company. Therefore, Wow-factor should be defined clearly and utilized better in all company processes. Wow approach is the approach through distinctive linkages between human, business and management aspects. Approach may emerge new, unique and motivating power to business development. This article introduces the model how to find the building blocks of Wow and how to track Wow through the company processes. The model is developed by combining the business model canvas, Wow-gap model and the theory of the Wow to a distinctive Wow-canvas. This article also deepens the knowledge of the use of the Wow-factor and the Wow-gap model in business development. Future research needs and actions are addressed in the end of the article.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Wrigley, C., Straker, K.: Designing innovative business models with a framework that promotes experimentation. Strategy Leadersh. 44(1), 11–19 (2016)

    Article  Google Scholar 

  2. Alias, C., Goudz, A., Jawale, M., Noche, B.: Generating a business model canvas for future-internet-based logistics control towers. In: 2015 4th IEEE International Conference on Advanced Logistics and Transport (ICAlT) (2015)

    Google Scholar 

  3. Chungyalpa, W., Bora, B.: Towards conceptualizing business strategies. Int. J. Multi. Approach Stud. 2(1), 73–83 (2015)

    Google Scholar 

  4. Reunanen, T., Penttinen, M., Borgmeier, A.: “Wow-factors” for boosting business. Adv. Hum. Factors Bus. Manag. Training Educ. Adv. Intell. Syst. Comput. 498, 589–600 (2016). doi:10.1007/978-3-319-42070-7_55

    Article  Google Scholar 

  5. Salo, M.: Woven Strategy approach and shared value creation. Procedia Manuf. 3, 639–644 (2015). Elsewier, Science Direct

    Article  Google Scholar 

  6. Thompson, A., Strickland, A.: Strategic Management, 12th edn. McGraw Hill/Irwin, New York (2001)

    Google Scholar 

  7. Kotler, P., Keller, K.: Marketing Management, 12th edn. Pearson Education, Inc., New Jersey (2006)

    Google Scholar 

  8. Porter, M.: What is strategy? Harvard Bus. Rev. 74(60), 60–78 (1996)

    Google Scholar 

  9. Osterwalder, A., Pigneur, Y., Bernarda, G., Smith, A., Papadakos, T.: Value Proposition Design: How to Create Products and Services Customers Want. Wiley, New Jersey (2014). ISBN 978-1118968055

    Google Scholar 

  10. Porter, M.: Strategy and the internet. Harvard Bus. Rev. 79, 63–78 (2001)

    Google Scholar 

  11. Mintzberg, H., Ahlstrand, B., Lampel, J.: Strategy Safari, 2nd edn. Prentice Hall, New York (2009)

    Google Scholar 

  12. Prahalad, C., Krishnan, M.: The New Age of Innovation. McGraw-Hill, New York (2008)

    Google Scholar 

  13. Kaplan, S., Palmer, D.: The future of service business innovation. Tekes Review 272, Helsinki (2010)

    Google Scholar 

  14. Morris, L., Moses, M., Wu, P.: Agile Innovation. Wiley, New Jersey (2014)

    Google Scholar 

  15. Porter, M.: What is value in health care? N. Engl. J. Med. 363, 2477–2481 (2010)

    Article  Google Scholar 

  16. Vargo, S.L., Maglio, P.P., Akaka, M.: On value and value co-creation: a service systems and service logic perspective. Eur. Manag. J. 26, 145–152 (2008). doi:10.1016/j.emj.2008.04.003

    Article  Google Scholar 

  17. Porter, M., Kramer, M.: Creating Shared Value. Harvard Business Review 89, January-February pp. 62–77 (2011)

    Google Scholar 

  18. Ulwick, A., Bettencourt, L.: Giving customers a fair hearing. MIT Sloan Manag. Rev. Spring 2008, 62–68 (2008)

    Google Scholar 

  19. Väänänen‐Vainio‐Mattila, K., Palviainen, J., Pakarinen, S., Lagerstam, E., Kangas, E.: User perceptions of Wow experiences and design implications for Cloud services. In: DPPI 2011, Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces (2011)

    Google Scholar 

  20. Parasuraman, A., Zeithaml, V., Berry, L.L.: A conceptual model of service quality and its implications for future research. J. Mark. 49(4), 41–50 (1985)

    Article  Google Scholar 

  21. Parasuraman, A., Zeithaml, V., Berry, L.L.: SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J. Retail. 64(2), 12–40 (1988)

    Google Scholar 

  22. Parasuraman, A., Zeithaml, V.A., Berry, L.L.: Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria. J. Retail. 70(3), 193–194 (1994)

    Article  Google Scholar 

  23. Brady, M.K., Cronin, J.J.: Some new thoughts on conceptualizing perceived service quality: a hierarchical approach. J. Mark. 65(July), 34–49 (2001)

    Article  Google Scholar 

  24. Ekinci, Y.: The validation of the generic service quality dimensions: an alternative approach. J. Retail. Consum. Ser. 8(6), 311–324 (2001)

    Article  Google Scholar 

  25. Seth, N., Deshmukh, S.G., Vrat, P.: Service quality models: a review. Int. J. Qual. Reliab. Manag. 22(9), 913–949 (2005)

    Article  Google Scholar 

  26. Osterwalder, A., Pigneur, Y.: Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers Paperback. Wiley, New Jersey (2010)

    Google Scholar 

  27. Osterwalder, A., Pigneur, Y.: Aligning profit and purpose through business model innovation. In: Responsible Management Practices for the 21st Century, pp. 61–76 (2011)

    Google Scholar 

Download references

Acknowledgments

The research and article is results of project called “Fast Wow-effects boosting SME business” which is partly funded by Tekes—the Finnish Funding Agency for Innovation.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Marcus Penttinen .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG

About this paper

Cite this paper

Penttinen, M., Reunanen, T., Borgmeier, A. (2018). Avoiding Wow-Gaps Through Wow-Canvas in Business Development. In: Kantola, J., Barath, T., Nazir, S. (eds) Advances in Human Factors, Business Management and Leadership. AHFE 2017. Advances in Intelligent Systems and Computing, vol 594. Springer, Cham. https://doi.org/10.1007/978-3-319-60372-8_9

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-60372-8_9

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60371-1

  • Online ISBN: 978-3-319-60372-8

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics