Abstract
Business process management is at the heart of organizations. It provides concepts and methods to capture, analyze and improve operational procedures in the daily business of organizations. The elicitation of process models is the first step in any process improvement project. Process models mediate communication between the different stakeholders involved, such as, for instance, business analysts, process participants, and software architects. Process models provide a shared understanding, so that everyone can contribute knowledge. Based on design thinking principles, this paper develops a method that aims at improving business process modeling. To achieve this goal, we introduce physical building blocks and methodological guidance to fundamentally change the way people interact with process models. Tangible prototypes have been successfully used in design thinking, and initial experiments show that a tangible toolset is a promising approach to improve business process modeling and comprehension. The focus of this paper is on the insights we got during the cooperative research project, i.e., the research path we took. Finally, we explain our research method and outline the next steps.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
References
Hammer, M., Champy, J.: Reengineering the corporation: A manifesto for business revolution. Collins Business, NY (2003)
Lawrence, P.: Workflow handbook, WfMC. Wiley, NY (1997)
van der Aalst, W., Hofstede, A., Weske, M.: Business process management: A survey. Lecture Notes in Computer Science, pages 1–12, Springer, Berlin (2003)
Smith, H., Fingar, P.: Business process management: The third wave. Meghan Kiffer Press, FL (2003)
OMG: Business Process Modeling Notation, Version 1.2. Final Adopted Specification. Object Management Group (2006), http://www.omg.org/spec/BPMN/1.2/
Zur Muehlen, M., Recker, J.: How much language is enough? Theoretical and practical use of the business process modeling notation. In: Proceedings of the 20th International Conference on Advanced Information Systems Engineering (CAiSE 2008), Lecture Notes in Computer Science. Volume 5074, pages 465–479, Springer, Berlin (2008)
Edelman, J., Grosskopf, A., Weske, M.: Tangible business process modeling: A new approach. In: Proceedings of the 17th International Conference on Engineering Design, ICED’09 (August 2009)
Grosskopf, A., Edelman, J., Weske, M.: Tangible business process modeling – methodology and experiment design. In Mutschler, B., Wieringa, R., Recker, J., eds.: 1st International Workshop on Empirical Research in Business Process Management (ER-BPM’09). Volume 1, pages 53–64, Springer, Ulm, Germany (September 2009)
Krallmann, H., Schönherr, M., Trier, M.: Systemanalyse im Unternehmen. Oldenbourg (2007)
Byrd, T., Cossick, K., Zmud, R.: A synthesis of research on requirements analysis and knowledge acquisition techniques. MIS Quarterly 16 (1992) 117–138
Kettinger, W., Teng, J., Guha, S.: Business Process Change: A Study of Methodologies, Techniques, and Tools. Management Information Systems Quarterly 21 (1997) 55–80
Stirna, J., Persson, A., Sandkuhl, K.: Participative enterprise modeling: Experiences and recommendations. Lecture Notes in Computer Science, Volume 4495, page 546, Springer, Berlin (2007)
Persson, A.: Enterprise modelling in practice: situational factors and their influence on adopting a participative approach. PhD thesis, Dept. of Computer and Systems Sciences, Stockholm University (2001)
Persson, A., Stirna, J.: An explorative study into the influence of business goals on the practical use of enterprise modelling methods and tools. New Perspectives on Information Systems Development: Theory, Methods and Practice, Kluwer, NY (2001)
Fahrwinkel, U.: Methode zur Modellierung und Analyse von Geschäftsprozessen zur Unterstützung des Business Process Reengineering. PhD thesis, Univ.-Gesamthochschule Paderborn (1995)
Heinz Nixdorf Institute: OMEGA: Object-oriented method strategic redesign of business processes. In: Changing the ways we work: shaping the ICT-solutions for the next century: Proceedings of the Conference on Integration in Manufacturing, page 381, Göteborg, Sweden, 6–8 October (1998)
Gausemeier, J., Plass, C., Wenzelmann, C.: Zukunftsorientierte Unternehmensgestaltung–Strategien, Geschäftsprozesse und IT-Systeme für die Produktion von morgen. Hanser Fachbuch (2009)
Acknowledgements
We are very grateful to Jonathan Edelman who was constantly involved in our research activities. His insights from his own media model research were crucial to steer our learning cycles. We also thank Gregor Gabrysiak for his support in the early stages of the TBPM development.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Luebbe, A., Weske, M. (2011). Bringing Design Thinking to Business Process Modeling. In: Meinel, C., Leifer, L., Plattner, H. (eds) Design Thinking. Understanding Innovation. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13757-0_11
Download citation
DOI: https://doi.org/10.1007/978-3-642-13757-0_11
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-13756-3
Online ISBN: 978-3-642-13757-0
eBook Packages: Business and EconomicsBusiness and Management (R0)