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Inbound Marketing

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Interaktives Marketing

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Das klassische Outbound Marketing unterteilt Kunden in Zielgruppen und spricht die einzelnen Gruppen mit unterschiedlichen Monologen an. Passive Kunden sollen durch den Kaufprozess von Bekanntheit, Image, Kaufbereitschaft, Kauf und Wiederkauf begleitet werden.

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Literaturverzeichnis

  • Belz, CH. (2007): Inbound Marketing, in: Belz, CH./ Schögel, M./ Tomczak, T. (Hrsg.): Innovation Driven Marketing. Vom Trend zur innovativen Marketinglösung, Wiesbaden, S. 45–48.

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  • Hart, C. W. L./ Heskett, J. L./ Sasser, W. E. (1991): Wie Sie aus Pannen Profit ziehen, in: Harvard Business Manager, Jg. 13, Nr. 1, S. 128–136.

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  • Homburg, C./ Grozdanovic, M./ Klarmann, M. (2007): Responsiveness to Customers and Competitors: The Role of Affective and Cognitive Organizational Systems, in: Journal of Marketing, Vol. 71, No. 3, pp. 18–38.

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  • Stauss, B./ Schöler, A. (2003): Beschwerdemanagement Excellence, Wiesbaden.

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© 2008 Gabler | GWV Fachverlage GmbH, Wiesbaden

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Belz, C., Schagen, A. (2008). Inbound Marketing. In: Belz, C., Schögel, M., Arndt, O., Walter, V. (eds) Interaktives Marketing. Gabler. https://doi.org/10.1007/978-3-8349-9859-0_16

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