A Study on Supporting Factors of Digital Workplace Diffusion in Public Sector

Abstract

Digital workplace has become the working evolution in today’s workplace. People nowadays tend to do job virtually compared to conventional. This is due to the fact that the people and the things around them can be linked, and shared information as well as helping in making a decision by using advanced technology tools. For organization, as the customers’ expectations growing, workforce and work culture changes along with the growth, demographic shift, information overload as well as the usage of advanced technologies tools take place, employees will find a way to empower by ensuring that all the information and tools they need are at their fingertips, for them to share, collaborate and do jobs effectively and even to make decision in the workplace. This research focuses on literature in workplace, digital workplace and elements of digital workplace. We also performed a preliminary study on digital workplace, through interviewing selected respondents from different agencies in public sector and private sector, based on their job position, work experience and area of work. The result of the research identified that, supporting factors for digital workplace diffusion in public sector are advanced technologies tools, that consist of social technologies tools, contextual intelligence tools, mobility and communication infrastructure. Whereas other supporting factors are top management support and skilled/talented employees in the organization. These findings can be a basis of research for researchers and practitioners to further examine digital workplace in public sector.