Skip to main content
SpringerLink
Log in

Annäherungen an den Coaching-Prozess: Eine interaktionsanalytische Betrachtung

  • Living reference work entry
  • First Online:
Handbuch Schlüsselkonzepte im Coaching

Part of the book series: Springer Reference Psychologie ((SRP))

  • 966 Accesses

Zusammenfassung

Dieser Beitrag beschreibt den Coaching-Prozess aus verschiedenen Perspektiven. Einerseits thematisiert er inhaltlich abzugrenzende Prozessphasen und Abläufe im Coaching und stellt andererseits Analysen zur direkten Interaktion von Coach und Klient vor. Dabei wird der Frage nachgegangen, wie der Coach die Beziehung zum Klienten positiv gestalten und dessen Erfolg im Prozess unterstützen kann. Im Fokus stehen Studien, in denen die Bedeutung verbaler und nonverbaler Botschaften für den Coaching-Erfolg systematisch auf der Grundlage von verschrifteten Coaching-Gesprächen oder Video-Aufnahmen analysiert wird.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

Literatur

  • Asay, T. P., & Lambert, M. J. (1999). The empirical case for the common factors in therapy: Quantitative findings. In M. A. Hubble, B. L. Duncan, & S. D. Miller (Hrsg.), The heart & soul of change: What works in therapy. Washington, DC: American.

    Google Scholar 

  • Baron, L., & Morin, L. (2009). The coach-coachee relationship in executive coaching: A field study. Human Resource Development Quarterly, 20, 85–106. doi:10.1002/hrdq.20009.

    Article  Google Scholar 

  • Baron, L., Morin, L., & Morin, D. (2010). Executive coaching: The effect of working alliance discrepancy on the development of coachees’ self-efficacy. Journal of Management Development, 30, 847–864. doi:10.1108/02621711111164330.

    Article  Google Scholar 

  • Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47, 644–675. doi:10.2307/3094912.

    Article  Google Scholar 

  • Burgoon, J. K. (1994). Nonverbal signals. In M. L. Knapp & G. R. Miller (Hrsg.), Handbook of interpersonal communication (2. Aufl., S.229–285). Newbury Park: Sage.

    Google Scholar 

  • Burgoon, J. K. (1995). Cross-cultural and intercultural applications of expectancy violations theory. In R. L. Wiseman (Hrsg.), Intercultural communication theory (S. 194–214). Thousand Oaks: Sage.

    Google Scholar 

  • Burgoon, J. K., & Dunbar, N. E. (2000). Interpersonal dominance as a situationally, interactionally and relationally contingent social skill. Communication Monographs, 67, 96–121. doi:10.1080/03637750009376497.

    Article  Google Scholar 

  • Burgoon, J. K., Guerrero, L. K., & Floyd, K. (2010). Nonverbal communication (S. 318–342). New York: Pearson.

    Google Scholar 

  • Burgoon, J. K., Stern, L. A., & Dillman, L. (1995). Interpersonal adaptation: Dyadic interaction patterns. Cambridge, UK: Cambridge University Press.

    Book  Google Scholar 

  • Buss, D. M. (1996). Social adaptation and five major factors of personality. In J. S. Wiggins (Hrsg.), The five factor model of personality (S. 180–207). New York: The Guilford Press.

    Google Scholar 

  • Cavanagh, M. (2006). Coaching from a systemic perspective: A complex adaptive conversation. In D. Stober & A. M. Grant (Hrsg.), Evidence-based coaching handbook (S. 313–355). New York: Wiley.

    Google Scholar 

  • De Haan, E. (2008). Relational coaching. Chichester: Wiley.

    Google Scholar 

  • De Haan, E., Duckworth, A., Birch, D., & Jones, C. (2013). Executive coaching outcome research: The predictive value of common factors such as relationship, personality match and self-efficacy. Consulting Psychology Journal: Practice and Research, 65, 40–57. doi:10.1037/a0031635.

    Article  Google Scholar 

  • Fischer-Epe, M. (2002). Coaching: Miteinander Ziele erreichen. Reinbek: Rowohlt.

    Google Scholar 

  • Gessnitzer, S., & Kauffeld, S. (2011). Black Box Coaching Prozess: Was passiert wirklich in der Interaktion zwischen Coach und Klient und wo liegen die Unterschiede zu Beratungsgesprächen? Vortrag beim 2. LOCCS Symposium, 27–29.05.2011, München.

    Google Scholar 

  • Gessnitzer, S., & Kauffeld, S. (2015). The working alliance in coaching: Why behavior is the key to success. The Journal of Applied Behavioral Science, 51, 177–197. doi:10.1177/0021886315576407.

    Article  Google Scholar 

  • Giddens, A. (1991). Modernity and self-identity: Self and society in the late modern age. Cambridge: Polity Press.

    Google Scholar 

  • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25, 161–178. doi:10.2307/2092623.

    Article  Google Scholar 

  • Graf, E. M., Aksu, Y., & Rettinger, S. (2010). Qualitativ-diskursanalytische Erforschung von Coaching-Gesprächen. Organisationsberatung, Supervision, Coaching, 17, 133–149. doi:10.1007/s11613-010-0188-7.

    Article  Google Scholar 

  • Grant, A. M., & O'Connor, S. A. (2010). The differential effects of solution-focused and problem-focused coaching questions: A pilot study with implications for practice. Industrial and Commercial Training, 42, 102–111.

    Article  Google Scholar 

  • Grant, A. M. (2005). What is evidence-based executive, workplace and life coaching? In M. Cavanagh, A. M. Grant & T. Kemp (Hrsg.), Evidence-based coaching: Theory, research and practice from the behavioral sciences (Bd. 1, S. 1–12). Brisbane: Australian Academic Press.

    Google Scholar 

  • Grant, A. M., & O’Hara, B. (2006). The self-presentation of commercial Australian life coaching schools: Cause for concern? International Coaching Psychology Review, 1, 20–32.

    Google Scholar 

  • Grant, A. M., Passmore, J., Cavanagh, M. J., & Parker, H. (2010). The state of play in coaching today: A comprehensive review of the field. International Review of Industrial and Organizational Psychology, 25, 125–167. doi:10.1002/9780470661628.ch4.

    Google Scholar 

  • Green, S., Oades, L. G., & Grant, A. M. (2005). An evaluation of a life-coaching group program: Initial findings from a waitlist control study. In M. Cavanagh, A. M. Grant & T. Kemp (Hrsg.), Evidence based coaching: Theory, research and practice from the behavioral sciences (Bd. 1, S. 127–141). Brisbane: Australian Academic Press.

    Google Scholar 

  • Greif, S. (2010). A new frontier of research and practice: Observation of coaching behaviour. Coaching Psychologist, 6, 21–29.

    Google Scholar 

  • Guerrero, L. K., & Floyd, K. (2006). Nonverbal communication in close relationships. Mahwah: Lawrence Erlbaum Associates.

    Google Scholar 

  • Heller, K., Myers, R. A., & Kline, L. V. (1963). Interviewer behavior as a function of standardized client roles. Journal of Consulting Psychology, 27, 117–122. doi:10.1037/h0041886.

    Article  PubMed  Google Scholar 

  • Hill, C. E. (1990). Exploratory in-session process research in individual psychotherapy: A review. Journal of Consulting and Clinical Psychology, 58, 288–294. doi:10.1037/0022-006X.58.3.288.

    Article  PubMed  Google Scholar 

  • Hoppe, D., & Kauffeld, S. (2010). Positive Gefühle zählen – Ein Analyseverfahren zeigt, was in Beratungen wirkt. Wirtschaftspsychologie aktuell, 3, 34–37.

    Google Scholar 

  • Ianiro, P. M., & Kauffeld, S. (2014). Take care what you bring with you: How coaches mood and interpersonal behavior affect coaching success. Consulting Psychology Journal: Practice and Research, 66, 231–257. doi:10.1037/cpb0000012.

    Article  Google Scholar 

  • Ianiro, P. M., Lehmann-Willenbrock, N., & Kauffeld, S. (2014). Coaches and clients in action: A sequential analysis of interpersonal coach and client behavior. Journal of Business and Psychology. doi:10.1007/s10869-014-9374-5. Advance online publication.

    Google Scholar 

  • Ianiro, P. M., Schermuly, C. C., & Kauffeld, S. (2012). Why interpersonal affiliation and dominance matter: An interaction analysis of the coach-client relationship. Coaching: An International Journal of Theory, Research & Practice, 6, 25–46. doi:10.1080/17521882.2012.740489.

    Google Scholar 

  • Jones, S. M., & Guerrero, L. K. (2001). The effects of nonverbal immediacy and verbal person centeredness in the emotional support process. Human Communication Research, 27, 567–596. doi: 10.1111/j.1468-2958.2001.tb00793.x.

    Google Scholar 

  • Jacobs, I. (2008). Interpersonaler Circumplex: Validierung der Interpersonalen Adjektivliste und Analyse interpersonaler Komplementarität in engen persönlichen Beziehungen. Dissertation. Berlin: Humboldt Universität.

    Google Scholar 

  • Joseph, S. (2010). The person-centred approach to coaching. In E. E. Cox, T. Bachkirova & D. Clutterbuck (Hrsg.), Sage handbook of coaching (S. 277–290). London: Sage.

    Google Scholar 

  • Kaufman, C., & Scoular, A. (2004). Toward a positive psychology of executive coaching. In A. Linley & S. Joseph (Hrsg.), Positive psychology in practice (S. 287–302). New Jersey: Wiley.

    Google Scholar 

  • Kelley, H. H., Holmes, J. G., Kerr, N. L., Reis, H. T., Rusbult, C. L., & Van Lange, P. A. M. (2003). An atlas of interpersonal situations. Cambridge: Cambridge University Press.

    Book  Google Scholar 

  • Kiesler, D. J. (1983). The 1982 interpersonal circle: A taxonomy for complementarity in human transactons. Psychological Review, 90, 185–214. doi:10.1037//0033-295X.90.3.185.

    Article  Google Scholar 

  • Kiesler, D. J. (1996). Contemporary interpersonal theory and research. New York: Wiley. doi:10.1207/s15327752jpa6602_6.

    Google Scholar 

  • Klonek, F.E., Wunderlich, E., Spurk, D., & Kauffeld, S. (2016). Motivational interviewing meets career counseling: An observational study of verbal counselor skills and client ambivalence. Journal of Vocational Behavior, 94, 28–38. doi: 10.1016/j.jvb.2016.01.008

    Google Scholar 

  • Leary, T. F. (1957). Interpersonal diagnosis of personality. New York: The Ronald Press.

    Google Scholar 

  • Luxen, M. F. (2005). Gender differences in dominance and affiliation during a demanding interaction. The Journal of Psychology, 139, 331–347. doi:10.3200/JRLP.139.4.331-347.

    Article  PubMed  Google Scholar 

  • McClelland, D. C. (1987). Human motivation. Cambridge: Cambridge University Press.

    Google Scholar 

  • McKenna, D. D., & Davis, S. L. (2009). Hidden in plain sight: The active ingredients of executive coaching. Industrial and Organizational Psychology, 2, 244–260. doi:10.1111/j.1754-9434.2009.01153.x.

    Article  Google Scholar 

  • Nadler, D. (2005). Confessions of a trusted counselor. Harvard Business Review, 89, 68–77.

    Google Scholar 

  • Nisbett, R. E., & Wilson, T. D. (1977). Telling more than we can know: Verbal reports on mental processes. Psychological Review, 84, 231–259.

    Article  Google Scholar 

  • O’Broin, A., & Palmer, S. (2010). Exploring key aspects in the formation of coaching relationships: Initial indicators from the perspective of the coachee and the coach. Coaching: An International Journal of Theory, Research and Practice, 3, 124–143. doi:10.1080/17521882.2010.502902.

    Google Scholar 

  • Rauen, C. (2005). Handbuch Coaching (3. Aufl.). Göttingen: Hogrefe.

    Google Scholar 

  • Schachner, D. A., Shaver, P. R., & Mikulincer, M. (2005). Patterns of nonverbal behavior and sensitivity in the context of attachment relationships. Journal of Nonverbal Behavior, 29, 141–169. doi:10.1007/s10919-005-4847-x.

    Article  Google Scholar 

  • Schermuly, C. C., & Scholl, W. (2011). Instrument zur Kodierung von Diskussionen (IKD). Göttingen: Hogrefe.

    Google Scholar 

  • Schermuly, C. C., & Scholl, W. (2012). The Discussion Coding System (DCS). A new instrument for analyzing communication processes. Communication Methods and Measures, 6, 12–40. doi:10.1080/19312458.2011.651346.

    Article  Google Scholar 

  • Schiessler, B. (2009). Coaching als Maßnahme der Personalentwicklung. Aktuelle Praxis, Analyse und wissenschaftlicher Ansatz für eine einheitliche Coachingmethodik. Wiesbaden: VS Verlag für Sozialwissenschaften. Springer Fachmedien.

    Google Scholar 

  • Scholl, W. (2013). The socio-emotional basis of human interaction and communication. How we construct our social world. Social Science Information, 52, 3–33. doi: 10.1177/0539018412466607.

    Google Scholar 

  • Schreyögg, A. (1998). Coaching (3. Aufl.). Frankfurt a. M./New York: Campus.

    Google Scholar 

  • Smither, J. W. (2011). Can psychotherapy research serve as a guide for research about executive coaching? An agenda for the next decade. Journal of Business and Psychology, 26, 135–145. doi:10.1007/s10869-011-9216-7.

    Article  Google Scholar 

  • Spence, G. B., & Grant, A. M. (2007). Professional and peer life coaching and the enhancement of goal striving and well-being: An exploratory study. Journal of Positive Psychology, 2, 185–194. doi:10.1080/17439760701228896.

    Article  Google Scholar 

  • Stelter, R. (2014). A guide to third generation coaching: Narrative-collaborative theory and practice. Dordrecht: Springer. doi:10.1007/978-94-007-7186-4.

    Book  Google Scholar 

  • Sy, T., Côté, S., & Saavedra, R. (2005). The contagious leader: Impact of the leader’s mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology, 90, 295–305. doi:10.1037/0021-9010.90.2.295.

    Article  PubMed  Google Scholar 

  • Theeboom, T., Beersma, B., & van Vianen, A. E. M. (2014). Does coaching work? A meta-analysis on the effects of coaching on individual level outcomes in an organizational context. The Journal of Positive Psychology, 9, 1–18. doi:10.1080/17439760.2013.837499.

    Article  Google Scholar 

  • Tracey, T. J. G. (2004). Levels of interpersonal complementarity: A simple representation. Personality and Social Psychology Bulletin, 30, 1211–1225. doi:10.1177/0146167204264075.

    Article  PubMed  Google Scholar 

  • Vogelauer, W. (2002). Coaching Praxis. Führungskräfte professionell begleiten, beraten, unterstützen (4. Aufl.). Neuwied: Luchterhand.

    Google Scholar 

  • Wasylyshyn, K. (2003). Executive coaching: An outcome study. Consulting Psychology Journal: Practice and Research, 55, 94–106. doi:10.1037/1061-4087.55.2.94.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Inst. f. Psy., Arbeits-, Organisations- und Sozialpsychologie., Technische Universität Braunschweig, Braunschweig, Deutschland

    Patrizia M. Ianiro

  2. Braunschweig, Deutschland

    Simone Kauffeld

Authors
  1. Patrizia M. Ianiro
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Simone Kauffeld
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Patrizia M. Ianiro .

Editor information

Editors and Affiliations

  1. Institut für Psychologie, Universität Osnabrück, Osnabrück, Germany

    Siegfried Greif

  2. Institut für Psychologie, Universität Kassel, Kassel, Germany

    Heidi Möller

  3. Sozial- und Organisationspsychologie, Humboldt-Universität zu Berlin, Berlin, Berlin, Germany

    Wolfgang Scholl

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer-Verlag Berlin Heidelberg

About this entry

Cite this entry

Ianiro, P.M., Kauffeld, S. (2015). Annäherungen an den Coaching-Prozess: Eine interaktionsanalytische Betrachtung. In: Greif, S., Möller, H., Scholl, W. (eds) Handbuch Schlüsselkonzepte im Coaching. Springer Reference Psychologie . Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-45119-9_8-1

Download citation

  • DOI: https://doi.org/10.1007/978-3-662-45119-9_8-1

  • Received:

  • Accepted:

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Online ISBN: 978-3-662-45119-9

  • eBook Packages: Springer Referenz Psychologie

Publish with us

Policies and ethics

Search

Navigation