Abstract
The performance of health service organizations is affected by the existence of multiple, often conflicting performance goals, and by various social-psychological processes that characterize the particular structure of the organization. This paper proposes a systematic, management-based methodology for identifying those “best” values for a set of social-psychological processes that enhance achievement of a set of organizational performance goals. The approach is illustrated with data from selected county health departments in North Carolina.
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Parker, B.R., Kaluzny, A.D. & Chae, Y.M. Design planning to meet goals in health service organizations. J Med Syst 7, 521–537 (1983). https://doi.org/10.1007/BF00995182
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DOI: https://doi.org/10.1007/BF00995182