Abstract
The aim of this paper is to develop our understanding of how knowledge is shared within a professional service firm. Insights from a 1-year ethnographic study suggest that it is important to go beyond the ‘theoretical limitations’ of knowledge management in order to understand how to manage knowledge within a firm. From the analysis of how knowledge is shared in practice, three logics emerge that help us understand not only how, but also why knowledge is shared among professionals within a professional service firm. A conceptual framework regarding how to better understand sharing, handling and developing knowledge within an organization is discussed, and implications for managers and future research are outlined.
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Acknowledgements
The author would like to thank the Jan Wallander and Tom Hedelius Foundation for funding this study; the co-workers at the studied firm for their help and contributions; and the conference participants at EGOS 2011 and OLKC 2012 for valuable comments on earlier drafts of this paper.
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Jonsson, A. Beyond knowledge management – understanding how to share knowledge through logic and practice. Knowl Manage Res Pract 13, 45–58 (2015). https://doi.org/10.1057/kmrp.2013.28
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DOI: https://doi.org/10.1057/kmrp.2013.28