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Problem Driven Management

Achieving Improvement in Operations through Knowledge Management

  • Book
  • © 2004

Overview

Authors:
  1. Beatriz Muñoz-Seca

    1. IESE Business School, University of Navarra, Barcelona-Madrid, Spain

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  2. Josep Riverola

    1. IESE Business School, University of Navarra, Barcelona-Madrid, Spain

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    You can also search for this author in PubMed   Google Scholar

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Table of contents (14 chapters)

  1. Front Matter

    Pages i-xviii
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  2. Basic Principles

    1. Front Matter

      Pages 1-1
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    2. Knowledge and Problem Solving

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 3-23

    3. The Properties of Knowledge Within the Firm

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 24-43

    4. First Practical Implications: Project Management

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 44-64

  3. On Better Doing

    1. Front Matter

      Pages 65-65
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    2. The Beginning of Good Doing: The World of Operations

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 67-96

    3. The Basic Variables of Action in Operations (I)

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 97-131

    4. The Basic Variables of Action in Operations (II)

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 132-155

    5. Quality and Service

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 156-173

  4. On Good Thinking

    1. Front Matter

      Pages 175-175
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    2. The Knowledge Inventory

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 177-198

    3. Applying Knowledge to Improve the Moments of Truth

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 199-225

    4. Knowledge Generation

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 226-249

    5. Taking Knowledge to Service Excellence

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 250-272

    6. Training, Information and Participation

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 273-294

    7. Information Systems for Knowledge Management

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 295-313

    8. Final Synthesis: Designing a PDM System

      • Beatriz Muñoz-Seca, Josep Riverola
      Pages 314-324

  5. Back Matter

    Pages 325-383
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Keywords

About this book

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

Authors and Affiliations

  • IESE Business School, University of Navarra, Barcelona-Madrid, Spain

    Beatriz Muñoz-Seca, Josep Riverola

About the authors

BEATRIZ MUÑOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain.

JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.

Bibliographic Information

  • Book Title: Problem Driven Management

  • Book Subtitle: Achieving Improvement in Operations through Knowledge Management

  • Authors: Beatriz Muñoz-Seca, Josep Riverola

  • DOI: https://doi.org/10.1057/9780230504509

  • Publisher: Palgrave Macmillan London

  • eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)

  • Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2004

  • Hardcover ISBN: 978-1-4039-4137-4Published: 08 October 2004

  • Softcover ISBN: 978-1-349-52076-3Published: 01 January 2004

  • eBook ISBN: 978-0-230-50450-9Published: 07 October 2004

  • Edition Number: 1

  • Number of Pages: XVIII, 383

  • Topics: Operations Management, Management, Knowledge Management

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