Abstract
Contribution to a corporate wiki for the purpose of knowledge transfer can be very low because of continuously pressing tasks, a chronic lack of spare time, and motivational reasons. This is a problem because the wiki fails to achieve its purpose of collecting valuable knowledge, and becomes less attractive through this over time. We present a reputation-based system that socially rewards employees for their contributions, and thereby increases their motivation to contribute to the wiki. In a four months trial of productive use with two work groups, we could show that our concept increases the quantity and quality of articles in the repository, leads to higher activity in general, and draws employees to the wiki who had not contributed before.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Adler, B. T., K. Chatterjee, L. de Alfaro, M. Faella, I. Pye, and V. Raman (2008): ‘Assigning Trust to Wikipedia Content’. In: International Symposium on Wikis (WikiSym).
Antin, J. and C. Cheshire (2010): ‘Readers Are Not Free-riders: Reading as a Form of Participation on Wikipedia’. In: Proceedings of the 2010 ACM Conference on Computer Supported Cooperative Work (CSCW). New York, NY, USA, pp. 127–130, ACM.
Barrett, D. J. (2008): MediaWiki. USA: O’Reilly Media.
Danowski, P. and J. Voss (2004): ‘Bibliothek, Information und Dokumentation in der Wikipedia’. Information, Wissenschaft und Praxis, vol. 55, no. 8.
Dencheva, S. (2010): ‘Entwicklung und Evaluation einer soziotechnischen Komponente zur dynamischen Selbstmoderation in einem Firmeninformationssystem’. Diplomarbeit, Fraunhofer FIT, Universität Bonn.
Elster, J. (1989): The cement of society: A study of social order. Cambridge University Press.
Farzan, R., J. M. DiMicco, D. R. Millen, C. Dugan, W. Geyer, and E. A. Brownholtz (2008): ‘Results from Deploying a Participation Incentive Mechanism within the Enterprise’. In: 26th AnnualSIGCHI Conference on Human Factors in Computing Systems. New York, NY, USA, pp. 563–572, ACM.
Hoisl, B., W. Aigner, and S. Miksch (2007): ‘Social Rewarding in Wiki Systems — Motivating the Community’. In: Online Communities and Social Computing. Berlin Heidelberg New York, p. 362–371, Springer.
Holtzblatt, L. J., L. E. Damianos, and D. Weiss (2010): ‘Factors Impeding Wiki Use in the Enterprise: a Case Study’. In: 28th International Conference Extended Abstracts on Human Factors in Computing Systems. New York, NY, USA, pp. 4661–4676, ACM.
Josang, A., R. Ismail, and C. Boyd (2005): ‘A survey of trust and reputation systems for online service provision’. Decision Support Systems, vol. 43, no. 2, pp. 618–644.
Kittur, A. and R. E. Kraut (2010): ‘BeyondWikipedia: Coordination and Conflict in Online Production Groups’. In: Proceedings of the 2010 ACM Conference on Computer Supported Cooperative Work (CSCW). New York, NY, USA, pp. 215–224, ACM.
Kraut, R., M. L. Maher, J. Olson, T. W. Malone, P. Pirolli, and J. C. Thomas (2010): ‘Scientific Foundations: A Case for Technology-Mediated Social-Participation Theory’. Computer, vol. 43, no. 11, pp. 22–28.
McAdam, R. and S. McCreedy (2000): ‘A critique of knowledge management: using a social constructionist model’. New Technology, Work and Employment, vol. 15, no. 2, pp. 155–168.
Muller, M. J., J. Freyne, C. Dugan, D. R. Millen, and J. Thom-Santelli (2009): ‘Return On Contribution (ROC): A Metric for Enterprise Social Software’. In: I. Wagner, H. Tellioğlu, E. Balka, C. Simone, and L. Ciolfi (eds.): Proceedings of the 11th European Conference on Computer-Supported Cooperative Work (ECSCW). pp. 143–150, Springer London.
Prause, C. R. (2009): ‘Maintaining Fine-Grained Code Metadata Regardless of Moving, Copying and Merging’. In: Proceedings of the IEEE International Working Conference on Source Code Analysis and Manipulation. Los Alamitos, CA, USA, pp. 109–118, IEEE Computer Society.
Prause, C. R. and S. Apelt (2008): ‘An approach for continuous inspection of source code’. In: Proceedings of the 6th international workshop on software quality. Leipzig, Germany, pp. 17–22, ACM New York, NY, USA.
Reichling, T. and M. Veith (2005): ‘Expertise Sharing in a Heterogeneous Organizational Environment’. In: H. Gellersen, K. Schmidt, M. Beaudouin-Lafon, and W. Mackay (eds.): Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work (ECSCW). pp. 325–345, Springer-Verlag.
Resnick, P., K. Kuwabara, R. Zeckhauser, and E. Friedman (2000): ‘Reputation systems’. Communications of the ACM, vol. 43, no. 12, pp. 45–48.
Rohs, M. (2007): ‘Qualitative Forschung auf dem Wiki Way’. Technologie ver¨andert die Bildungsforschung, vol. 2, no. 4, pp. 1–17.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag London Limited
About this paper
Cite this paper
Dencheva, S., Prause, C.R., Prinz, W. (2011). Dynamic Self-moderation in a Corporate Wiki to Improve Participation and Contribution Quality. In: Bødker, S., Bouvin, N., Wulf, V., Ciolfi, L., Lutters, W. (eds) ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work, 24-28 September 2011, Aarhus Denmark. Springer, London. https://doi.org/10.1007/978-0-85729-913-0_1
Download citation
DOI: https://doi.org/10.1007/978-0-85729-913-0_1
Published:
Publisher Name: Springer, London
Print ISBN: 978-0-85729-912-3
Online ISBN: 978-0-85729-913-0
eBook Packages: Computer ScienceComputer Science (R0)