Abstract
Maglio and Spohrer (2008) state that a work force that is capable of adaptation and problem solving requires people with capability and unique skills across many areas. While this cannot be disputed, it is clear that we still lack understanding of key skill areas within the service economy and of the relationship between skills requirements and education provision. This chapter describes the range and diversity of service and presents a forecast of the demand for higher level skills and knowledge. It examines education provision in terms of context, content and constructs and discusses the challenge for higher education in meeting the demands of a complex service economy.
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Macaulay, L., Moxham, C., Jones, B., Miles, I. (2010). Innovation and Skills. In: Maglio, P., Kieliszewski, C., Spohrer, J. (eds) Handbook of Service Science. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-1628-0_32
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