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Implementation of E-Government in Mexico: The Case of Infonavit

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Practical Studies in E-Government

Abstract

The implementation of information and communication technologies (ICTs) in the public sector is a strategy for administrative reform that has grown in ­importance in recent years. The use of ICT in government can help to improve the ­efficiency, quality, and transparency of public services and reduce the operating costs of bureaucracy. ICTs have also opened a new communication channel for government to provide public services to citizens without intermediaries. However, the ­implementation of an ICT initiative is not a simple process. Organizations ­frequently invest a great amount of resources into ICT initiatives, but the results they obtain often do not meet expectations. This observation is particularly true in some developing countries. Based on a case study of a Mexican federal agency, this ­chapter analyzes a successful strategy involving three ICT projects, taking into consideration institutional, organizational, and managerial aspects. Overall, the results of this study show that having a strategic plan that aligns the ICT project objectives with the overarching organizational goals leads to successful implementation because the technical, organizational, and institutional resources are ­managed in an integrated fashion. The chapter also reports on specific factors that had an impact on the characteristics and success of the three ICT projects.

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Acknowledgments

The authors would like to thank Infonavit for the assistance it provided so that we could carry out this research. This work was partially supported by the National Science Foundation under Grant No. 0131923 and 0630239. Any opinions, findings, conclusions, or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of the National Science Foundation.

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Authors and Affiliations

  1. Centro de Investigación y Docencia Económicas, Carretera México-Toluca 3655, Col. Lomas de Santa Fe, CP, México, 01210, DF, Mexico

    J. Ramon Gil-Garcia

Authors
  1. Lizbeth Herrera
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  2. J. Ramon Gil-Garcia
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Corresponding author

Correspondence to J. Ramon Gil-Garcia .

Editor information

Editors and Affiliations

  1. , Department of Information Systems, Telecom & Management Sud Paris, Evry, France

    Saïd Assar

  2. , Department of Information Systems, Institut Telecom, Evry, France

    Imed Boughzala

  3. , Information and Communication Science De, Free University of Brussels (ULB), Brussels, Belgium

    Isabelle Boydens

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Herrera, L., Gil-Garcia, J.R. (2011). Implementation of E-Government in Mexico: The Case of Infonavit. In: Assar, S., Boughzala, I., Boydens, I. (eds) Practical Studies in E-Government. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-7533-1_3

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  • DOI: https://doi.org/10.1007/978-1-4419-7533-1_3

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  • Publisher Name: Springer, New York, NY

  • Print ISBN: 978-1-4419-7532-4

  • Online ISBN: 978-1-4419-7533-1

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