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Onto-ServSys: A Service System Ontology

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The Science of Service Systems

Abstract

In this chapter, we report the design of an ontology (called onto-ServSys) for the relevant service system construct used in the Service Science, Management and Engineering (SSME) arena. These conceptual artifacts have been used to establish a non-ambiguous and common set of basic constructs for supporting automated reasoning on a domain of interest in intelligent systems. While this reported ontology is initial, and still conceptual, we claim it is useful to advance on an integrated view of service systems, which at present, given the multiple and disparate literatures, is fragmented and disperse. Such integration is realized through a Systems Approach, and its design is guided by a conceptual design research method.

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Acknowledgements

This research was developed with the financial support of the Autonomous University of Aguascalientes, Mexico (www.uaa.mx) (Project PIINF08-2) and PROMEP (Research Network in Engineering and Management of IT Services (RIGSTI)).

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Authors and Affiliations

  1. Department of Information Systems, Autonomous University of Aguascalientes, Ave. Universidad 940, Aguascalientes, Ags., México, 20131

    Manuel Mora

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  1. Manuel Mora
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  2. Mahesh Raisinghani
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  3. Ovsei Gelman
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  4. Miguel Angel Sicilia
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Editor information

Editors and Affiliations

  1. Department of Information Systems, W. P. Carey School of Business, Main Campus PO BOX 874606, Tempe, 85287, Arizona, USA

    Haluk Demirkan

  2. IBM Research - Almaden, Harry Road 650, San Jose, 95120-6099, California, USA

    James C. Spohrer

  3. IBM Almaden Research Center, San Jose, 95120-6099, California, USA

    Vikas Krishna

Appendix: The Conceptual Design Research Method

Appendix: The Conceptual Design Research Method

See Tables 5–7.

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Mora, M., Raisinghani, M., Gelman, O., Sicilia, M.A. (2011). Onto-ServSys: A Service System Ontology. In: Demirkan, H., Spohrer, J., Krishna, V. (eds) The Science of Service Systems. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-8270-4_9

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