Abstract
The existing development process of a product in the United States delivers products that are only average in quality and cost, and are delivered to the market late. (Japan is the benchmark.) This is the result of the Ten Cash Drains:
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1.
Technology Push, but Where’s the Pull?
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2.
Disregard for Voice of the Customer
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3.
Eureka Concept
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4.
Pretend Designs
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5.
Pampered Product
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6.
Hardware Swamps
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7.
Here’s the Product; Where’s the Factory?
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8.
We’ve Always Made It This Way
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9.
Inspection
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10.
Give Me My Targets; Let Me Do My Thing.
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References
Deming, W. E. (1986). Out of the Crisis. Center for Advanced Engineering Study, Cambridge, MA: MIT Press.
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Taguchi, G. and Clausing, D. P. (1990). Robust quality, Harvard Business Review, Jan.—Feb., pp. 65–75.
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© 1996 Springer Science+Business Media New York
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Clausing, D. (1996). Improved Total Development Process: Overcoming the Ten Cash Drains. In: Waldron, M.B., Waldron, K.J. (eds) Mechanical Design: Theory and Methodology. Springer, New York, NY. https://doi.org/10.1007/978-1-4757-2561-2_17
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DOI: https://doi.org/10.1007/978-1-4757-2561-2_17
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