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Measuring the Impact of University Service Quality on Academic Motivation and University Engagement of Students

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Industrial Engineering in the Big Data Era

Part of the book series: Lecture Notes in Management and Industrial Engineering ((LNMIE))

Abstract

This study aims to analyze the impact of university service quality on academic motivation and school engagement as well as the impact of school engagement on academic motivation. In order to analyze the structural model, not only hypotheses about the causal relationships but also indicators operationalizing the concepts have been proposed. Data was collected by means of an online questionnaire, applied to students in private and state universities, and analyzed using structural equation modelling based on partial least squares. According to the findings, academic aspects and physical characteristics among the service quality dimensions are the most important ones explaining the variation in school engagement perception. The results also show that school engagement has a strong significant impact on academic motivation.

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Author information

Authors and Affiliations

  1. Industrial Engineering Department, Engineering Faculty, Istanbul Kültür University, Istanbul, Turkey

    Fatma Kutlu Gündoğdu

  2. Industrial Engineering Department, Management Faculty, Istanbul Technical University, Istanbul, Turkey

    Fatma Kutlu Gündoğdu & Umut Asan

Authors
  1. Fatma Kutlu Gündoğdu
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  2. Umut Asan
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Corresponding author

Correspondence to Fatma Kutlu Gündoğdu .

Editor information

Editors and Affiliations

  1. Department of Industrial Engineering, Istanbul Technical University, Macka, Istanbul, Turkey

    Fethi Calisir

  2. Department of Industrial Engineering, Istanbul Technical University, Macka, Istanbul, Turkey

    Emre Cevikcan

  3. Department of Management Engineering, Istanbul Technical University, Macka, Istanbul, Turkey

    Hatice Camgoz Akdag

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Kutlu Gündoğdu, F., Asan, U. (2019). Measuring the Impact of University Service Quality on Academic Motivation and University Engagement of Students. In: Calisir, F., Cevikcan, E., Camgoz Akdag, H. (eds) Industrial Engineering in the Big Data Era. Lecture Notes in Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-030-03317-0_27

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  • DOI: https://doi.org/10.1007/978-3-030-03317-0_27

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-03316-3

  • Online ISBN: 978-3-030-03317-0

  • eBook Packages: EngineeringEngineering (R0)

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