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Usability Evaluation of Online Flight Reservation Systems

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Advances in Information and Communication (FICC 2019)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 69))

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Abstract

Online flight reservation systems are the major source for booking flights in contemporary world. However, these systems lack consistency as well as a fixed UI pattern so a thorough usability evaluation was important. It has been investigated how users use flight booking systems and how long does it take to book a flight. Usability evaluation of state-of-the-art flight booking systems has been conducted. The findings indicate that existing systems still have a major room for improvement.

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Author information

Authors and Affiliations

  1. Forman Christian College (A Chartered University), Lahore, Pakistan

    Zeeshan Haider Malik, Tayyab Munir & Mesan Ali

Authors
  1. Zeeshan Haider Malik
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  2. Tayyab Munir
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  3. Mesan Ali
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Corresponding author

Correspondence to Zeeshan Haider Malik .

Editor information

Editors and Affiliations

  1. Faculty of Science and Engineering, Saga University, Saga, Japan

    Kohei Arai

  2. The Science and Information (SAI) Organization, Bradford, UK

    Rahul Bhatia

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Malik, Z.H., Munir, T., Ali, M. (2020). Usability Evaluation of Online Flight Reservation Systems. In: Arai, K., Bhatia, R. (eds) Advances in Information and Communication. FICC 2019. Lecture Notes in Networks and Systems, vol 69. Springer, Cham. https://doi.org/10.1007/978-3-030-12388-8_39

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