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Juno: An Intelligent Chat Service for IT Service Automation

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Service-Oriented Computing – ICSOC 2018 Workshops (ICSOC 2018)

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 11434))

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Abstract

Juno is a chat-based service that interacts with user through natural language, in order to understand, assist and execute the user’s service request with a IT Service Management (ISM) system.

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References

  1. Alès, Z., Duplessis, G.D., Şerban, O., Pauchet, A.: A methodology to design human-like embodied conversational agents. In: International Workshop on Human-Agent Interaction Design and Models, Valencia, pp. 1–16 (2012)

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  4. Kalia, A.K., Xiao, J., Bulut, M.F., Vukovic, M., Anerousis, N.: Cataloger: catalog recommendation service for IT change requests. In: Maximilien, M., Vallecillo, A., Wang, J., Oriol, M. (eds.) ICSOC 2017. LNCS, vol. 10601, pp. 545–560. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-69035-3_40

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Author information

Authors and Affiliations

  1. IBM T.J. Watson, Yorktown Heights, NY, USA

    Jin Xiao, Anup K. Kalia & Maja Vukovic

Authors
  1. Jin Xiao
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  2. Anup K. Kalia
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  3. Maja Vukovic
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Corresponding author

Correspondence to Jin Xiao .

Editor information

Editors and Affiliations

  1. Deakin University, Melbourne, VIC, Australia

    Xiao Liu

  2. University of Pau and Pays, Pau Cedex, France

    Michael Mrissa

  3. Fudan University, Shanghai Shi, China

    Liang Zhang

  4. LIRIS Lab, University Lyon 1, IUT, Villeurbanne Cedex, France

    Djamal Benslimane

  5. School of IT and Computer Science, University of Wollongong, Wollongong, NSW, Australia

    Aditya Ghose

  6. Harbin Institute of Technology, Harbin, China

    Zhongjie Wang

  7. Scientific and Technological Hub, Fondazione Bruno Kessler (FBK), Trento, Italy

    Antonio Bucchiarone

  8. Macquarie University, Sydney, NSW, Australia

    Wei Zhang

  9. Queen’s University, Kingston, ON, Canada

    Ying Zou

  10. Rochester Institute of Technology, Rochester, NY, USA

    Qi Yu

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Xiao, J., Kalia, A.K., Vukovic, M. (2019). Juno: An Intelligent Chat Service for IT Service Automation. In: Liu, X., et al. Service-Oriented Computing – ICSOC 2018 Workshops. ICSOC 2018. Lecture Notes in Computer Science(), vol 11434. Springer, Cham. https://doi.org/10.1007/978-3-030-17642-6_49

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  • DOI: https://doi.org/10.1007/978-3-030-17642-6_49

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-17641-9

  • Online ISBN: 978-3-030-17642-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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