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End-to-End Service Quality for Cloud Applications

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Economics of Grids, Clouds, Systems, and Services (GECON 2013)

Part of the book series: Lecture Notes in Computer Science ((LNCCN,volume 8193))

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Abstract

This paper aims to highlight the importance of End-to-End (E2E) service quality for cloud scenarios, with focus on telecom carrier-grade services. In multi-tenant distributed and virtualized cloud infrastructures, enhanced resource sharing raises issues in terms of performance stability and reliability. Moreover, the heterogeneity of business entities responsible for the cloud service delivery, threatens the possibility of offering precise E2E service levels.

Setting up proper Service-Level Agreements (SLAs) among the involved players, may become overly challenging. However, problems may be mitigated by a thoughtful intervention of standardization.

The paper reviews some of the most important efforts in research and industry to tackle E2E service quality and concludes with some recommendations for additional research and/or standardization effort required to be able to deploy mission critical or interactive real-time services with high demands on service quality, reliability and predictability on cloud platforms.

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Author information

Authors and Affiliations

  1. Bell Laboratories, Alcatel-Lucent, Germany

    Karsten Oberle, Davide Cherubini & Tommaso Cucinotta

Authors
  1. Karsten Oberle
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  2. Davide Cherubini
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  3. Tommaso Cucinotta
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Editor information

Editors and Affiliations

  1. College of Engineering, Department of Industrial Engineering, Technology Management, Economics, and Policy Program (TEMEP), Seoul National University, 1 Gwanak-Ro Gwanak-Gu, 151-744, Seoul, Korea

    Jörn Altmann

  2. Department of Mathematics and Computer Science, University of Antwerp, Middelheimlaan 1, 2020, Antwerp, Belgium

    Kurt Vanmechelen

  3. School of Computer Science, Cardiff University, Queen’s Buildings, Newport Road, CF24 3AA, Cardiff, UK

    Omer F. Rana

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Oberle, K., Cherubini, D., Cucinotta, T. (2013). End-to-End Service Quality for Cloud Applications. In: Altmann, J., Vanmechelen, K., Rana, O.F. (eds) Economics of Grids, Clouds, Systems, and Services. GECON 2013. Lecture Notes in Computer Science, vol 8193. Springer, Cham. https://doi.org/10.1007/978-3-319-02414-1_17

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  • DOI: https://doi.org/10.1007/978-3-319-02414-1_17

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-02413-4

  • Online ISBN: 978-3-319-02414-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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