Abstract
In today’s networked service society, service innovation becomes increasingly important. In 2012, the creation of new services was among the top five global business strategies (Gartner Inc. 2012).
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Plattfaut, R. (2014). Exposition. In: Process-Oriented Dynamic Capabilities. SpringerBriefs in Information Systems. Springer, Cham. https://doi.org/10.1007/978-3-319-03251-1_1
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DOI: https://doi.org/10.1007/978-3-319-03251-1_1
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