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CM2: A Case-Based Conflict Management System

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Advancing the Impact of Design Science: Moving from Theory to Practice (DESRIST 2014)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 8463))

Abstract

This paper presents the design of CM2: a case-based conflict management system. We envision the system as an aid to understand and manage conflict situations by referring to past conflict situations, which are stored as Vignettes - vivid yet analytical, theory-laden descriptions. A meta-model, developed on basis of prior kernel theories, is used to structure and represent the constructs and progression of each conflict vignette. The set of vignettes forms the foundation of a case-based reasoning system. CM2 implements the storage and case-based reasoning mechanisms. The paper illustrates CM2 with a use scenario, and concludes with an outline of planned evaluation, discussion about implications, and future work.

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Authors and Affiliations

  1. College of Information Sciences and Technology, The Pennsylvania State University, University Park, PA, 16802, USA

    Guangxuan Zhang & Sandeep Purao

Authors
  1. Guangxuan Zhang
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  2. Sandeep Purao
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Editor information

Editors and Affiliations

  1. College of Business, Florida International University, 11200 SW 8th Street, 33199, Miami, FL, USA

    Monica Chiarini Tremblay

  2. Florida International University, 11200 SW 8th Street, 33199, Miami, FL, USA

    Debra VanderMeer

  3. University of Nevada Las Vegas, 4505 Maryland Parkway, 89154-6001, Las Vegas, NV, USA

    Marcus Rothenberger

  4. University of Tennessee Chattanooga, 615 McCallie Avenue, 37403, Chattanooga, TN, USA

    Ashish Gupta

  5. Virginia Commonwealth University, 301 W. Main Street, 23284-4000, Richmond, VA, USA

    Victoria Yoon

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© 2014 Springer International Publishing Switzerland

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Zhang, G., Purao, S. (2014). CM2: A Case-Based Conflict Management System. In: Tremblay, M.C., VanderMeer, D., Rothenberger, M., Gupta, A., Yoon, V. (eds) Advancing the Impact of Design Science: Moving from Theory to Practice. DESRIST 2014. Lecture Notes in Computer Science, vol 8463. Springer, Cham. https://doi.org/10.1007/978-3-319-06701-8_17

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  • DOI: https://doi.org/10.1007/978-3-319-06701-8_17

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-06700-1

  • Online ISBN: 978-3-319-06701-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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