Abstract
Almost all large companies analyze their performances through KPIs that are processed by Business Intelligence (BI) systems. Specifically, BI is a critical supporting system in service industry where even a little improvement in efficiency allows you to win the competition. It implies a continuous research of excellence in BI, exploiting all technologies supporting the whole information life cycle—collection, processing and distribution. Specifically, within information distribution, mobile devices have increased BI usability, since decision makers can track performance whenever (at any time) and wherever (they do not need to sit at their desk). This paper also illustrates the implementation of a mobile BI system in a customer care company. Our system uses a service-oriented architecture to integrate existing BI systems and our framework allows delivering a cross-platform mobile application to end users. Finally, we summarize the benefits given by a mobile BI solution in small and medium enterprises.
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Motta, G., Ma, T., You, L., Sacco, D. (2014). Delivering Knowledge to the Mobile Enterprise Implementation Solutions for a Mobile Business Intelligence. In: Caporarello, L., Di Martino, B., Martinez, M. (eds) Smart Organizations and Smart Artifacts. Lecture Notes in Information Systems and Organisation, vol 7. Springer, Cham. https://doi.org/10.1007/978-3-319-07040-7_13
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DOI: https://doi.org/10.1007/978-3-319-07040-7_13
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