The Relationship Between Conversation Skill and Feeling of Load on Youth in Communicate with Elderly Persons Using Video Image and Photographs

Abstract

Conversation is a good preventative against behavioral problems in the elderly. However, caregivers are usually very busy tending to patients and lack the time to communicate extensively with them. In order to overcome such problems, active listening volunteers have more opportunities to communicate with the elderly, but the number of the skillful volunteers is limited. Therefore, conversational support systems for inexperienced volunteers was investigated; such systems usually include content such as photographs, videos and music. It was expected that the volunteers would feel less stress when using videos instead of photographs for conversational support because the former provided both volunteers and patients with richer information than the latter. On the other hand, the photographs gave patients more chances to talk with volunteers. However, there are no reports on the effect of content type on the stress and conversational quality. In this paper, we compared using photographs with those when using video form such viewpoints.