Abstract
This chapter explores the importance of understanding how social aspects like communication and social capital impact community resilience and influence the various public, private, and non-profit agencies that respond to crises. It also explores the perceptions of emergency management personnel in communicating with the public during a disaster situation.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Aldrich, D. P., & Meyer, M. A. (2014). Social capital and community resilience. American Behavioral Scientist, 59(2), 1–16.
Appleby, L. (2013). Connecting the last mile: The role of communications of the Great East Japan Earthquake. Retrieved from https://www.internews.org/sites/default/files/resources/InternewsEurope_Report_Japan_Connecting%20the%20last%20mile%20Japan_2013.pdf
Boland, S. (2008). Guard ready for emergencies. Signal magazine. Retrieved from http://www.afcea.org/content/?q=node/1670
Celik, S., & Corbacioglu, S. (2010). Role of information in collective action in dynamic disaster environments. Disasters, 34(1), 137–154.
Comfort, L. K. (2007). Crisis management in hindsight: Cognition, communication, coordination, and control. Public Administration Review, 67(S1), 189–197.
Comfort, L. K. (2008). Distributed cognition: The basis for coordinated action in dynamic environments. Paper presented at the Surviving Future Disasters, Baton Rouge, LA.
Comfort, L. K., Oh, N., Ertan, G., & Scheinert, S. (Eds.). (2010). Designing adaptive systems for disaster mitigation and response: Role of structure. Pittsburgh: University of Pittsburgh Press.
Department of Homeland Security. (2008). National emergency communications plan. Retrieved from http://www.dhs.gov/national-emergency-communications-plan-necp-goals
Division of Emergency Management. (2014a). Comprehensive emergency management plan. Retrieved from http://floridadisaster.org/cemp.htm
Division of Emergency Management. (2014b). Response-logistics. Retrieved from http://www.floridadisaster.org/Response/Logistics/Index.htm
Division of Telecommunications. (2010). Florida emergency communications number E911 state plan. Retrieved from http://www.dms.myflorida.com/content/download/77627/453336/Emergency_Communications_E911_State_Plan[R1].pdf
Federal Emergency Management Agency. (2013). Social media in emergency management. Retrieved from https://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=is-42
Federal Emergency Management Agency. (2014). Effective communication. Retrieved from https://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=IS-242.b
Florida Division of Emergency Management. (2010). Comprehensive emergency management plan. Retrieved from http://www.floridadisaster.org/documents/CEMP/2010/2010%20State%20CEMP%20Basic%20Plan.pdf
Flynn, S., & Bates, S. (2011). Connecting America: Building resilience with social media. Retrieved from http://cnponline.org/p/connecting-america-building-resilience-with-social-media
Garnett, J. L., & Kousmin, A. (2007). Communicating throughout Katrina: Competing and complementary conceptual lenses on crisis communication. Public Administration Review, 67(1s), 171–188.
Johnson, B. J., Goerdel, H. T., Lovrich, N. P., & Pierce, J. C. (2013). Social capital and emergency management planning: A test of community context effects on formal and informal collaboration. The American Review of Public Administration, 1–18.
Kapucu, N. (2006). Interagency communication networks during emergencies boundary spanners in multiagency coordination. The American Review of Public Administration, 36(2), 207–225.
Kapucu, N., & Garayev, V. (2011). Collaborative decision-making in emergency and crisis management. International Journal of Public Administration, 34(6), 366–375.
Kapucu, N., & Özerdem, A. (2013). Managing emergencies and crises. Burlington: Jones & Bartlett Learning.
Kapucu, N., Berman, E., & Wang, S. (2008). Emergency information management and public disaster preparedness: Lessons from the 2004 Florida hurricane season. International Journal of Mass Emergencies and Disasters, 26(3), 169–197.
Kleinberg, E. (2014). Emergency managers stress the need for social media volunteers. Retrieved from http://www.emergencymgmt.com/disaster/Emergency-Managers-Stress-Need-Social-Media-Volunteers.html
Latonero, M., & Shklovski, I. (2011). Emergency management, Twitter, and social media evangelism. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 3(4), 1–16.
Mitomo, H., Otsuka, T., Jeon, S. Y., & Cheng, J. W. (2013). The role of ICT and mass media in post-disaster restoration and recovery progress: A case of the Great East Japan Earthquake [Conference Paper]. In 24th European Regional conference of the International Telecommunication Society, Florence, Italy.
Ng, K. L., & Hamby, D. M. (1997). Fundamentals for establishing a risk communication program. Health Physics, 73(3), 473–482.
Norris, F. H., Stevens, S. P., Pfefferbaum, B., Wyche, K. F., & Pfefferbaum, R. L. (2008). Community resilience as a metaphor, theory, set of capacities, and strategy for disaster readiness. American Journal of Community Psychology, 41(1–2), 127–150.
O’Brien, G., & O’Keefe, P. (2010). Resilient responses to climate change and variability: A challenge for public policy. International Journal of Public Policy, 6(3/4), 369–385.
Palm Beach County. (2014). Ready south Florida: Palm Beach ready. Retrieved from http://readysouthflorida.org/palm-beach-county-info/
Paton, D. (2007). Measuring and monitoring resilience in Auckland (GNS Science report). Lower Hutt: GNS Science.
Sigala, M. (2011). Social media and crisis management in tourism: Applications and implications for research. Information Technology & Tourism, 13(4), 269–283.
Volunteer Florida. (2014). Emergency management: About ESF-15. Retrieved from http://www.volunteerflorida.og/emergency-management/
Wang, X., & Kapucu, N. (2008). Public complacency under repeated emergency threats: Some empirical evidence. Journal of Public Administration Research and Theory, 18(1), 57–78.
Weick, K. (1993). Collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly, 38(4), 628–652.
Wolbers, J., & Boersma, K. (2013). The common operational picture as collective sensemaking. Journal of Contingencies and Crisis Management, 21(4), 186–199.
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Rivera, F.I., Kapucu, N. (2015). Communicating Resilience. In: Disaster Vulnerability, Hazards and Resilience. Environmental Hazards. Springer, Cham. https://doi.org/10.1007/978-3-319-16453-3_8
Download citation
DOI: https://doi.org/10.1007/978-3-319-16453-3_8
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-16452-6
Online ISBN: 978-3-319-16453-3
eBook Packages: Earth and Environmental ScienceEarth and Environmental Science (R0)