Skip to main content
SpringerLink
Log in

A Holistic Approach to Measure Quality of Service in Freight Transport Networks

  • Conference paper
  • First Online:
Commercial Transport

Part of the book series: Lecture Notes in Logistics ((LNLO))

  • 1684 Accesses

Abstract

This paper presents a holistic approach to measure quality of service in freight transport chains from shippers’ point of view. The goal is to evaluate holistically intermodal and intramodal freight transport in order to get a harmonized performance of the quality, and to compare different elements of the transport chain with different characteristics. Moreover it aims to be used as a support for decision making in investment allocations and transport policy.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 219.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 279.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 279.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Arvis J-F, Saslavsky D, Ojala L, Shepherd B, Busch C, Raj A (2014) Connecting to compete 2014: trade logistics in the global economy. The logistics performance index and its indicators, The International Bank for Reconstruction and Development/The World Bank, Washington

    Google Scholar 

  • Ballis A (2004) Introducing Level-of-Service standards for intermodal freight terminals. Transp Res Rec: J Transp Res Board, 1873:79–88 (TRB, National Research Council)

    Google Scholar 

  • Beuthe M, Bouffioux C (2006) Analysing freight transports qualitative attributes from stated orders of preference experiment. Catholic University of Mons, Association for European Transport and contributors, Groupe Transport & Mobilité

    Google Scholar 

  • Bolis S, Maggi R (1999) Modelling the transport and logistics choice of a shipper. Materials of NRP 41 M8, Bern

    Google Scholar 

  • Bouffioux C, Beuthe M, Pawels T (2006) La qualité des services de transport de marchandises: Une analyse agrégée des ordres de préférences déclarés. Les Cahiers scientifiques du Transport 50:135–138

    Google Scholar 

  • SBB Cargo, Universität St. Gallen, ETH Zürich (2015) Kundenorientierung in der Logistik (on-going project)

    Google Scholar 

  • Danielis R, Marcucci E (2007) Attribute cut-offs in freight service selection. Transp Res Part E 43:506–515

    Article  MATH  Google Scholar 

  • European Committee for standardization (2002) EN 13816 Service quality definition, targeting and measurement, Brussels

    Google Scholar 

  • Feo-Valero M, García-Menéndez L, del Saz-Salazar S (2014) Rail freight transport and demand requirements: an analysis of attribute cut-offs through a stated preference experiment. Springer Science+Business Media, New York

    Google Scholar 

  • Forschungsgesellschaft für Strassen- und Verkehrswesen (2002) Handbuch für die Bemessung von Strassenverkehrsanlagen. Klön

    Google Scholar 

  • Frank P (2013) Methodik zu Effizienzbeurteilung der Kapazitätsnutzung und –entwicklung von Bahnnentzen, Schriftenreihe 163, Institute for Transport Planning and Systems (IVT), ETH Zürich

    Google Scholar 

  • Fries N (2009) Market potential and value of sustainable freight transport chains. Schiftrntreihe 148, ETH Zürich

    Google Scholar 

  • Highway Capacity Manual (2000) TRB. National Research Council, Washington, D.C.

    MATH  Google Scholar 

  • Konings R, Kreutzberger E, Maras V (2013) Major considerations in developing a hub-and-spoke network to improve the cost performance of container barge transport in the hinterland: the case of the port of Rotterdam. J Transp Geogr 29:63–73

    Article  Google Scholar 

  • Orth H, Weidmann U, Dorbritz R (2012) Development of Measurement System for Public Transport Performance. Transp Res Rec 2274:135–143

    Google Scholar 

  • Orth H, Carrasco N, Schwertner M, Weidmann U (2013) Calibration of a Public Transport Performance Measurement System for Switzerland. Transp Res Rec: J Transp Res Board 2351:104–114 (Transportation Research Board of the National Academies, Washington, D.C.)

    Google Scholar 

  • Paixão AC (2002) Strengths and weaknesses of short sea shipping. Sci Direct 26(3):167–178

    MATH  Google Scholar 

  • Patterson T Z, Ewing GO, Haider M (2008) Shipper preferences suggest strong mistrust of rail—Results from stated preference carrier choice survey for Quebec city—Windsor Corridor in Canada. Transp Res Rec: J Transp Res Board 67–74

    Google Scholar 

  • Rapp Trans AG (2005) Bewertung von Qualitätsmerkmalen im Güterverkehr, UVEK

    Google Scholar 

  • IRE, Rapp Trans AG (2005) Evaluation of quality attributes in freight transport. ASTRA 2002/011, Berne

    Google Scholar 

  • Rapp Trans AG, IVT ETH Zurich (2008) Modal Split Funktionen im Güter-verkehr. SVI 2004/081, 1229, Zürich

    Google Scholar 

  • Roberts P, Wang K (1979) Predicting freight transport level of service for service attributes. MIT, Report 79-17

    Google Scholar 

  • Rodrigue J-P, Comtois C, Slack B (2009) The geography of transport systems, 2nd edn. Routledge, New York

    Google Scholar 

  • Ruesch M, Abel H, Karrer R, Poersch R, Fiedler R, Reynaud C, Vaghi C, Siciliano G (2005) Integrated services in the intermodal chain (ISIC). In: Final report task D: improving quality of intermodal terminals. European Commission—DG TREN, Zurich

    Google Scholar 

  • Scherer M, Spacek P, Weidmann U (2010) Multimodale Verkehrsqualitätsstufen für den Strassen-verkehr—Vorstudie, Institute for Transport Planning and Systems (IVT) ETH Zürich

    Google Scholar 

  • Terminology on combined transport, UN/ECE, the European Conference of Ministers of Transport (ECMT) and the European Commission (EC) UNITED NATIONS New York and Geneva (2001).In: Younossi G (ed) Le transport combine de fret, Celse Paris, 2009

    Google Scholar 

  • Vellay C, de Jong G (2003) A simultaneous SP/RP analysis of mode choice in freight transport in the Region Nord—Pas-de-Calais. French Ministry for Equipment, Housing, Transport and Tourism. RAND

    Google Scholar 

  • Wang Y, Bilegan IC, Crainic TG, Artiba A (2014) Performance indicators for planning intermodal barge transportation systems. In: 17th Meeting of the EURO Working Group on Transportation, EWGT2014, 2–4 July 2014, Sevilla, Spain

    Google Scholar 

  • Wiergmans BW (2007) Evaluation of potentially successful barge innovations. Transp Rev: Trans Transdisciplinaty J

    Google Scholar 

  • Younossi G (2009) Le transport combine de fret. Celse, Paris

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Institute for Transport Planning and Systems (IVT), ETH Zürich, Zürich, Switzerland

    Albert Mancera, Dirk Bruckmann & Ulrich Weidmann

  2. Transport Logistics, Rhine-Waal University of Applied Sciences, Landwehr 4, 47533, Kleve, Germany

    Dirk Bruckmann

Authors
  1. Albert Mancera
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Dirk Bruckmann
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Ulrich Weidmann
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Albert Mancera .

Editor information

Editors and Affiliations

  1. Institute of Transport Logistics, TU Dortmund University, Dortmund, Germany

    Uwe Clausen

  2. Institute of Traffic and Transport Chair of Commercial Transport, TU Darmstadt, Darmstadt, Germany

    Hanno Friedrich

  3. Institute of Transport Logistics, TU Dortmund University, Dortmund, Germany

    Carina Thaller

  4. Institute of Transport Logistics, TU Dortmund University, Dortmund, Germany

    Christiane Geiger

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this paper

Cite this paper

Mancera, A., Bruckmann, D., Weidmann, U. (2016). A Holistic Approach to Measure Quality of Service in Freight Transport Networks. In: Clausen, U., Friedrich, H., Thaller, C., Geiger, C. (eds) Commercial Transport. Lecture Notes in Logistics. Springer, Cham. https://doi.org/10.1007/978-3-319-21266-1_19

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-21266-1_19

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-21265-4

  • Online ISBN: 978-3-319-21266-1

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation