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Toward a Value Metrics—A Service-Dominant Logic View

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Advances in The Human Side of Service Engineering

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 494))

Abstract

The main objective of this research is to develop a framework of value metric in the paradigm of service-dominant (SD) logic. We define value as benefits experienced by beneficiaries using providers’ competences, customers’ experiences, and other stakeholders’ intention which alternatively considered as “service content”. Based on extensive literature review, we develop a framework of value metrics where interaction, context, time, and institutional arrangements are the candidates of mediators for converting potential value into realized value. Our framework is the first attempt to develop a concrete value metrics. Finally, this paper suggests future research direction for developing and validating more concrete scales in measuring value in the view of SD logic.

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Acknowledgments

This research is supported by Grants-in-Aid for Scientific Research (A) (Grants ID: 26245044), Japan Society for the Promotion of Science (JSPS).

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Authors and Affiliations

  1. Graduate School of Knowledge Science, Japan Advanced Institute of Science and Technology, Nomi, Japan

    Md Abul Kalam Siddike

  2. Graduate School of Innovation Management, Tokyo Institute of Technology, 3-3-6, Minato-Ku, Tokyo, 108-0023, Japan

    Kazuyoshi Hidaka

Authors
  1. Md Abul Kalam Siddike
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  2. Kazuyoshi Hidaka
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Correspondence to Md Abul Kalam Siddike .

Editor information

Editors and Affiliations

  1. University of Central Florida , Orlando, Florida, USA

    Tareq Z. Ahram

  2. University of Central Florida , Orlando, USA

    Waldemar Karwowski

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Siddike, M.A.K., Hidaka, K. (2017). Toward a Value Metrics—A Service-Dominant Logic View. In: Ahram, T., Karwowski, W. (eds) Advances in The Human Side of Service Engineering. Advances in Intelligent Systems and Computing, vol 494. Springer, Cham. https://doi.org/10.1007/978-3-319-41947-3_18

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  • DOI: https://doi.org/10.1007/978-3-319-41947-3_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-41946-6

  • Online ISBN: 978-3-319-41947-3

  • eBook Packages: EngineeringEngineering (R0)

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