Skip to main content
SpringerLink
Log in

Emotions in Tourism: From Exploration to Design

  • Chapter
  • First Online:
Design Science in Tourism

Part of the book series: Tourism on the Verge ((TV))

Abstract

In the era of value co-creation, meaningful tourists’ experiences are the result of individuals participating in the creative process. The emotions that tourists raise during their vacation have a pivotal role in their final cognitive evaluations and behavioral responses: only truly personalized and unique co-creation experiences are going to thrive in the competitive marketplace. This study reviews the literature on emotion focusing on its nature, breath, depth and intensity and discusses them within the tourism experiences framework to conclude by outlining the relevant connections to tourism experience design. Implications and suggestions for future theoretical and empirical studies are then discussed.

Traveling tends to magnify all human emotions

Peter Hoeg

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Aho, S. K. (2001). Towards a general theory of touristic experiences: Modelling experience process in tourism. Tourism Review, 56(3/4), 33–37.

    Article  Google Scholar 

  • Barrett, L. F. (2006). Solving the emotion paradox: Categorization and the experience of emotion. Personality and Social Psychology Review, 10, 20–46.

    Article  Google Scholar 

  • BignĂ©, J. E., & Andreu, L. (2004). Emotions in segmentation: An empirical study. Annals of Tourism Research, 31(3), 682–696.

    Article  Google Scholar 

  • BignĂ©, J. E., Andreu, L., & Gnoth, J. (2005). The theme park experience: An analysis of pleasure, arousal and satisfaction. Tourism Management, 26(6), 833–844.

    Article  Google Scholar 

  • Camras, L. A. (2011). Differentiation, dynamical integration and functional emotional development. Emotion Review, 3, 138–146.

    Article  Google Scholar 

  • Ekman, P. (1992). An argument for basic emotions. Cognition and Emotion, 6, 169–200.

    Article  Google Scholar 

  • Ekman, P. (1999). Basic emotions. In T. Dalgleish & M. Power (Eds.), Handbook of cognition and emotion. Sussex: Wiley.

    Google Scholar 

  • Ellsworth, P. C., & Scherer, K. R. (2003). Appraisal processes in emotion. In R. J. Davidson, H. Goldsmith, & K. R. Scherer (Eds.), Handbook of affective sciences (pp. 572–595). New York: Oxford University Press.

    Google Scholar 

  • Faullant, R., Matzler, K., & Mooradian, T. A. (2011). Personality, basic emotions, and satisfaction: Primary emotions in the mountaineering experience. Tourism Management, 32, 1423–1430.

    Article  Google Scholar 

  • Fogel, A., Nwokah, E., Dedo, J. Y., Messinger, D., Dickson, K. L., Matusov, E., & Holt, S. A. (1992). Social process theory of emotion: A dynamic systems approach. Social Development, 1, 122–142.

    Article  Google Scholar 

  • Graham, J. M. (2008). Self-expansion and flow in couples’ momentary experiences: An experience sampling study. Journal of Personality and Social Psychology, 95(3), 679–694.

    Article  Google Scholar 

  • Grappi, S., & Montanari, F. (2011). The role of social identification and hedonism in affecting tourist re-patronizing behaviors: The case of an Italian festival. Tourism Management, 32(5), 1128–1140.

    Article  Google Scholar 

  • Han, H., & Jeong, C. (2013). Multi-dimensions of patrons’ emotional experiences in upscale restaurants and their role in loyalty formation: Emotion scale improvement. International Journal of Hospitality Management, 32(1), 59–70.

    Article  Google Scholar 

  • Hockenbury, D. H., & Hockenbury, S. E. (2007). Discovering psychology. New York: Worth Publishers.

    Google Scholar 

  • Hosany, S. (2012). Appraisal determinants of tourist emotional responses. Journal of Travel Research, 51(3), 303–314.

    Article  Google Scholar 

  • Hosany, S., & Gilbert, D. (2010). Measuring tourists’ emotional experiences toward hedonic holiday destinations. Journal of Travel Research, 49(4), 513–526.

    Article  Google Scholar 

  • Hosany, S., & Prayag, G. (2013). Patterns of tourists’ emotional responses, satisfaction, and intention to recommend. Journal of Business Research, 66(6), 730–737.

    Article  Google Scholar 

  • Hosany, S., Prayag, G., Deesilatham, S., Causevic, S., & Odeh, K. (2015). Measuring tourists’ emotional experiences: Further validation of the destination emotion scale. Journal of Travel Research, 54(4), 482–495.

    Article  Google Scholar 

  • Izard, C. E. (1977). Human emotions. New York: Plenum Press.

    Book  Google Scholar 

  • Izard, C. E. (2007). Basic emotions, natural kinds, emotion schemas, and a new paradigm. Perspectives on Psychological Science, 2, 260–280.

    Article  Google Scholar 

  • Izard, C. E. (2009). Emotion theory and research: Highlights, unanswered questions, and emerging issues. Annual Review of Psychology, 60, 1.

    Article  Google Scholar 

  • Izard, C. E. (2010). The many meanings/aspects of emotion: Definitions functions, activation, and regulation. Emotion Review, 2(4), 363–370.

    Article  Google Scholar 

  • Kim, J. J., & Fesenmaier, D. R. (2015). Measuring emotions in real time implications for tourism experience design. Journal of Travel Research, 54(4), 419–429.

    Article  Google Scholar 

  • Kleinginna, P. R., Jr., & Kleinginna, A. M. (1981). A categorized list of emotion definitions, with suggestions for a consensual definition. Motivation and Emotion, 5(4), 345–379.

    Article  Google Scholar 

  • Kuppens, P. (2015). It’s about time: A special section on affect dynamics. Emotion Review, 7(4), 297–300.

    Article  Google Scholar 

  • Kuppens, P., & Verduyn, P. (2015). Looking at emotion regulation through the window of emotion dynamics. Psychological Inquire, 26, 72–79.

    Article  Google Scholar 

  • Lewis, M. D. (2005). Bridging emotion theory and neurobiology through dynamic systems modeling. Behavioral and Brain Sciences, 28, 169–194.

    Google Scholar 

  • Li, S., Scott, N., & Walters, G. (2015). Current and potential methods for measuring emotion in tourism experiences: A review. Current Issues in Tourism, 18(9), 805–827.

    Article  Google Scholar 

  • Lin, Y., Kerstetter, D., Nawijn, J., & Mitas, O. (2014). Changes in emotions and their interactions with personality in a vacation context. Tourism Management, 40(1), 416–424.

    Article  Google Scholar 

  • Matzler, K., & Faullant, R. (2011). Personality, basic emotions, and satisfaction: Primary emotions in the mountaineering experience. Tourism Management, 32(6), 1423–1430.

    Article  Google Scholar 

  • Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. Cambridge, MA: MIT Press.

    Google Scholar 

  • Moors, A. (2009). Theories of emotion causation: A review. Cognition and Emotion, 23, 625–662.

    Article  Google Scholar 

  • Mulligan, K., & Scherer, K. L. (2012). Toward a working definition of emotion. Emotion Review, 4(4), 345–357.

    Article  Google Scholar 

  • Nawijn, J., Mitas, O., Lin, Y., & Kerstetter, D. (2013). How do we feel on vacation? A closer look at how emotions change over the course of a trip. Journal of Travel Research, 52(2), 265–274.

    Article  Google Scholar 

  • Oh, H., Fiore, A. M., & Jeoung, M. (2007). Measuring experience economy concepts: Tourism applications. Journal of Travel Research, 46(2), 119–132.

    Article  Google Scholar 

  • Panksepp, J. (1998). Affective neuroscience. New York: Oxford University Press.

    Google Scholar 

  • Plutchik, R. (1980). Emotion: Theory, research, and experience: Vol. 1. Theories of emotion 1. New York: Academic Press.

    Google Scholar 

  • Plutchik, R. (2001). The nature of emotions: Human emotions have deep evolutionary roots, a fact that may explain their complexity and provide tools for clinical practice. American Scientist, 89, 344–350.

    Article  Google Scholar 

  • Prayag, G., Hosany, S., & Odeh, K. (2013). The role of tourists’ emotional experiences and satisfaction in understanding behavioral intentions. Journal of Destination Marketing and Management, 2(2), 118–127.

    Article  Google Scholar 

  • Roseman, I. J., Antoniou, A. A., & Jose, P. E. (1996). Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory. Cognition and Emotion, 10(3), 241–278.

    Article  Google Scholar 

  • Russell, J. A. (2003). Core affect and the psychological construction of emotion. Psychological Review, 110(1), 145–172.

    Article  Google Scholar 

  • Sander, D., & Scherer, K. R. (Eds.). (2009). The Oxford companion to emotion and the affective sciences. Oxford: Oxford University Press.

    Google Scholar 

  • Scherer, K. R. (2009). The dynamic architecture of emotion: Evidence for the component process model. Emotion, 23, 1307–1351.

    Article  Google Scholar 

  • Scherer, K. R., Bänziger, T., & Roesch, E. B. (Eds.). (2010). Blueprint for affective computing: A sourcebook. Oxford: Oxford University Press.

    Google Scholar 

  • Shuman, V., & Scherer, K. R. (2014). Concepts and structures of emotions. In R. Pekrun & L. Linnenbrink-Garcia (Eds.), International handbook of emotions in education (pp. 13–35). London: Routledge.

    Google Scholar 

  • Shuman, V., & Scherer, K. R. (2015). Emotions, psychological structure of. In J. D. Wright (Ed.), International encyclopedia of the social and behavioral sciences (2nd ed., Vol. 7, pp. 526–533). Oxford: Elsevier.

    Chapter  Google Scholar 

  • Tsaur, S.-H., Chiu, Y.-T., & Wang, C.-H. (2007). The visitors behavioral consequences of experiential marketing: An empirical study on Taipei Zoo. Journal of Travel and Tourism Marketing, 21(1), 47–64.

    Article  Google Scholar 

  • Tussyadiah, I. P. (2014). Toward a theoretical foundation for experience design in tourism. Journal of Travel Research, 53(5), 543–564.

    Article  Google Scholar 

  • Tussyadiah, I. P., & Fesenmaier, D. R. (2009). Mediating tourist experiences: Access to places via shared videos. Annals of Tourism Research, 36(1), 24–40.

    Article  Google Scholar 

  • Walters, G., & Sparks, B. (2012). The impact of consumption vision and emotion on the tourism consumer’s decision behavior. Journal of Hospitality and Tourism Research, 36(3), 366–389.

    Article  Google Scholar 

  • Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54(6), 1063–1070.

    Article  Google Scholar 

  • White, C. J., & Scandale, S. (2005). The role of emotions in destination visitation intentions: A crosscultural perspective. Journal of Hospitality and Tourism Management, 12(2), 168–178.

    Google Scholar 

  • Yuksel, A. (2007). Tourist shopping habitat: Effects on emotions, shopping value and behaviours. Tourism Management, 28(1), 58–69.

    Article  Google Scholar 

  • Zins, A. H. (2002). Consumption emotions, experience quality and satisfaction: A structural analysis for complainers versus non-complainers. Journal of Travel and Tourism Marketing, 12(2–3), 3–18.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Free University of Bozen-Bolzano, Bolzano, Italy

    Serena Volo

Authors
  1. Serena Volo
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Serena Volo .

Editor information

Editors and Affiliations

  1. Department of Tourism, Recreation and Sport Management, University of Florida, Gainesville, Florida, USA

    Daniel R. Fesenmaier

  2. Department of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University, Blacksburg, Virginia, USA

    Zheng Xiang

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Volo, S. (2017). Emotions in Tourism: From Exploration to Design. In: Fesenmaier, D., Xiang, Z. (eds) Design Science in Tourism. Tourism on the Verge. Springer, Cham. https://doi.org/10.1007/978-3-319-42773-7_3

Download citation

Publish with us

Policies and ethics

Search

Navigation