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Innovation in Multistakeholder Settings: The Case of a Wicked Issue in Health Care

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Stakeholder Engagement: Clinical Research Cases

Part of the book series: Issues in Business Ethics ((IBET,volume 46))

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Abstract

In this article, we offer an approach of how participative stakeholder innovation can be evaluated in complex multistakeholder settings that address wicked issues. Based on the principle of mutual value creation, we present an evaluation framework that accounts for the social interaction process during which stakeholders integrate their resources and capabilities to develop innovative products and services. To assess this evaluation framework, we collected multiple data from the case study of the Swiss Cardiovascular Network (SCVN), which represents a multistakeholder setting related to the prevention of cardiovascular disease. Our findings indicate that the evaluation dimensions of the stakeholders’ mindsets, the process and context of the stakeholder interactions, as well as the outcomes are useful concepts to account for a cooperative process of innovation in a multistakeholder setting. We discuss both the theoretical and practical insights of our analysis for participative stakeholder innovation.

This chapter is a reprint of “Innovation in Multistakeholder Settings: The Case of a Wicked Issue in Health Care”, published in Journal of Business Ethics, DOI: 10.1007/s10551-015-2589-1. We offer our gratitude to Springer for granting this reprint.

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Author information

Authors and Affiliations

  1. Department of Business Administration, University of Zurich, Zurich, Switzerland

    Edwin Rühli

  2. Institute for Strategic Management: Stakeholder View, HWZ University of Applied Sciences in Business Administration Zurich, Lagerstrasse 5, 8021, Zurich, Switzerland

    Sybille Sachs

  3. Department of Business Administration, University of Zurich, Lagerstrasse 5, 8021, Zurich, Switzerland

    Sybille Sachs

  4. Institute of Humanities and Social Sciences, School of Engineering, University of Applied Sciences Northwestern Switzerland FHNW, Windisch, Switzerland

    Ruth Schmitt

  5. Institute for Strategic Management, HWZ University of Applied Sciences in Business Administration, Zurich, Switzerland

    Thomas Schneider

Authors
  1. Edwin Rühli
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  2. Sybille Sachs
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  3. Ruth Schmitt
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  4. Thomas Schneider
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Corresponding author

Correspondence to Sybille Sachs .

Editor information

Editors and Affiliations

  1. Darden School of Business, University of Virginia, Charlottesville, Virginia, USA

    R. Edward Freeman

  2. Faculty of Management, University of Tampere, Tampere, Finland

    Johanna Kujala

  3. Institute for Strategic Management: Stakeholder View, HWZ University of Applied Sciences in Business Administration Zurich, Zurich, Switzerland

    Sybille Sachs

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Rühli, E., Sachs, S., Schmitt, R., Schneider, T. (2017). Innovation in Multistakeholder Settings: The Case of a Wicked Issue in Health Care. In: Freeman, R., Kujala, J., Sachs, S. (eds) Stakeholder Engagement: Clinical Research Cases. Issues in Business Ethics, vol 46. Springer, Cham. https://doi.org/10.1007/978-3-319-62785-4_12

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