Abstract
This article aims to present principal sources for the identification of tacit knowledge within an IT Company, as part of an intelligent system. It is stated, that knowledge workers have the specialised knowledge to come up with or formulate new ideas and that this specialised knowledge is the product of targeted education, experience and competences. Using our personnel usefulness function (Evaluation of Personnel as an Asset – EPS method), a base of knowledge workers, within an IT company is created and then, by using the FAHP method, the main sources of tacit knowledge (MTKS) from this base of knowledge workers are identified. Finally, the implementation of our approach in an information system is presented.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Bell, G.G., Zaheer, A.: Geography, networks, knowledge flows. Organ. Sci. 18(6), 955–972 (2007)
Belussi, F., McDonald F., Borrás, S.: Industrial districts: state of the art review. Research report, Project West–East id: Industrial districts re-location processes. Identifying policies in the perspective of the European Union enlargement. Report (2005). http://cordis.europa.eu/docs/publications/1001/100123911-6_en.pdf. Accessed 03 Nov 2016
Chen, C.J., Shih, H.A., Yang, S.Y.: The role of intellectual capital in knowledge transfer. IEEE Trans. Eng. Manag. 56(3), 402–411 (2009)
Davenport, T.H., Prusak, L.: Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston (1998)
Falkenberg, L., Woiceshyn, J., Karagianis, J.: Knowledge sourcing: internal or external? In: Competitiveness and Learning 5th International Conference (2003). http://www2.warwick.ac.uk/fac/soc/wbs/conf/olkc/archive/olk5/papers/paper16.pdf. Accessed 15 Nov 2016
Haas, M.R., Cummings, J.N.: Barriers to knowledge seeking within MNC teams: which differences matter most? J. Int. Bus. Stud. 46, 36–62 (2015)
Lev, B., Daum, J.: The dominance of intangible assets: consequences for enterprise management and corporate reporting. Measur. Bus. Excell. 8(1), 6–17 (2004)
Morris, S., Hammond, R., Snell, S.: A microfoundations approach to transnational capabilities: the role of knowledge search in an ever-changing world. J. Int. Bus. Stud. 45, 405–427 (2014)
Nonaka, I., Takeuchi, H.: The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, Oxford (1995)
Nydick, R.L., Hill, R.P.: Using the analytic hierarchy process to structure the supplier selection procedure. Int. J. Purch. Mater. Manag. 28(2), 31–36 (1992)
Patalas-Maliszewska, J., Dudek, A.: A model of a tacit knowledge transformation for the service department in a manufacturing company: a case study. Found. Manag. Int. J. 8(1), 75–188 (2016)
Patalas-Maliszewska, J., Krebs, I.: A model of the tacit knowledge transfer support tool: CKnow-board. In: Dregvaite, G., Damasevicius, R. (eds.) ICIST 2016. CCIS, vol. 639, pp. 30–41. Springer, Cham (2016). doi:10.1007/978-3-319-46254-7_3
Patalas-Maliszewska, J.: Knowledge Worker Management: Value Assessment, Methods, and Application Tools. Springer, Heidelberg (2013). doi:10.1007/978-3-642-36600-0
Peltokorpi, V., Vaara, E.: Knowledge transfer in multinational corporations: productive and counterproductive effects of language-sensitive recruitment. J. Int. Bus. Stud. 45, 600–622 (2014)
Rosen, B., Furst, S., Blackburn, R.: Overcoming barriers to knowledge sharing in virtual teams. Org. Dyn. 36, 259–273 (2007)
Seidler-de Alwis, R., Hartmann, E.: The use of tacit knowledge within innovative companies: knowledge management in innovative enterprises. J. Knowl. Manag. 12(1), 133–147 (2008)
Singh, J.: Multinational firms and knowledge diffusion: evidence using patent citation data. Acad. Manag. Proc. 59(3), 649–680 (2004)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Patalas-Maliszewska, J., Krebs, I. (2017). Principal Sources for the Identification of Tacit Knowledge Within an IT Company, as Part of an Intelligent System. In: Abramowicz, W. (eds) Business Information Systems Workshops. BIS 2017. Lecture Notes in Business Information Processing, vol 303. Springer, Cham. https://doi.org/10.1007/978-3-319-69023-0_3
Download citation
DOI: https://doi.org/10.1007/978-3-319-69023-0_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-69022-3
Online ISBN: 978-3-319-69023-0
eBook Packages: Business and ManagementBusiness and Management (R0)