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Common Government Services Portal of Russian Federation: How do People Use It? What is the Attitude Towards It?

(A Case Study of Materials for the Region of Russia)

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Digital Transformation and Global Society (DTGS 2017)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 745))

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Abstract

The present article explains the prospects of an anthropological approach to study the effects of the technological innovations.

This article is focused on the empirical research of using the Common Government Services Portal in South Russia Region. In the study we used such methods as the in-depth interviews, observation, and experiment. The research guide included four conceptual blocks: Familiarity; Experience in the use of Internet technologies; Interaction with the government authorities; and Experience in the use of Common Government Services Portal.

As a result of research, it became clear that many portal users do not realize its connection with the State, but classify it as a part of Internet environment. If the user realizes that the portal is a technological intermediary between the State and the citizen, the practice of using it varies considerably with respect to general Internet practices.

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Notes

  1. 1.

    It is a novel by the famous Russian writer Nikolai Gogol.

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Authors and Affiliations

  1. National Research University Higher School of Economics, 2/8 Khitrovskiy Pereulok, Building 5, 109028, Moscow, Russia

    Evgeniya Petrova

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  1. Evgeniya Petrova
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Correspondence to Evgeniya Petrova .

Editor information

Editors and Affiliations

  1. National Research University Higher School of Economics, St. Petersburg, Russia

    Daniel A. Alexandrov

  2. ITMO University, St. Petersburg, Russia

    Alexander V. Boukhanovsky

  3. ITMO University, St. Petersburg, Russia

    Andrei V. Chugunov

  4. National Research University Higher School of Economics, St. Petersburg, Russia

    Yury Kabanov

  5. National Research University Higher School of Economics, St. Petersburg, Russia

    Olessia Koltsova

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Petrova, E. (2017). Common Government Services Portal of Russian Federation: How do People Use It? What is the Attitude Towards It?. In: Alexandrov, D., Boukhanovsky, A., Chugunov, A., Kabanov, Y., Koltsova, O. (eds) Digital Transformation and Global Society. DTGS 2017. Communications in Computer and Information Science, vol 745. Springer, Cham. https://doi.org/10.1007/978-3-319-69784-0_18

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  • DOI: https://doi.org/10.1007/978-3-319-69784-0_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-69783-3

  • Online ISBN: 978-3-319-69784-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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