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Redo Log Process Mining in Real Life: Data Challenges & Opportunities

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Business Process Management Workshops (BPM 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 308))

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Abstract

Data extraction and preparation are the most time-consuming phases of any process mining project. Due to the variability on the sources of event data, it remains a highly manual process in most of the cases. Moreover, it is very difficult to obtain reliable event data in enterprise systems that are not process-aware. Some techniques, like redo log process mining, try to solve these issues by automating the process as much as possible, and enabling event extraction in systems that are not process aware. This paper presents the challenges faced by redo log, and traditional process mining, comparing both approaches at theoretical and practical levels. Finally, we demonstrate that the data obtained with redo log process mining in a real-life environment is, at least, as valid as the one extracted by the traditional approach.

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Notes

  1. 1.

    OTRS: https://www.otrs.com/.

  2. 2.

    http://ftp.otrs.org/pub/otrs/doc/database-schema/otrs-3.3-database.png.

  3. 3.

    PADAS: https://www.win.tue.nl/~egonzale/projects/padas/.

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Correspondence to E. González López de Murillas .

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González López de Murillas, E., Hoogendoorn, G.E., Reijers, H.A. (2018). Redo Log Process Mining in Real Life: Data Challenges & Opportunities. In: Teniente, E., Weidlich, M. (eds) Business Process Management Workshops. BPM 2017. Lecture Notes in Business Information Processing, vol 308. Springer, Cham. https://doi.org/10.1007/978-3-319-74030-0_45

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  • DOI: https://doi.org/10.1007/978-3-319-74030-0_45

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