Abstract
Decision-making processes within companies are increasingly complex. This is due to the fact that the amount of data available and the various variables that should be considered in the decision-making process. In the field of professional education, it is no different, the decision to choose which course should be offered becomes an activity of high complexity because of the various criteria that must be considered for the assertiveness of the offer, such as profitability, client profile, macroeconomic characteristics, program content, characteristics of the locality of the course, among others. Once the scenario is presented, the objective of this work is to propose a model of selection and prioritization of variables for the choice of courses offered in the professional education institution National Commercial Apprenticeship Services through the Multiple Criteria Decision Analysis. We present the context of the decision of the problem and, applying the cognitive mapping, we identify the most relevant criteria to detect which characteristics that most impact in the decision making.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
International Encyclopedia of the Social & Behavioral Sciences - Elsevier Science & Technology - Literati by Credo. corp.credoreference.com. Accessed 26 Nov 2016
Figueira, J., Greco, S., Ehrgott, M.: Multiple Criteria Decision Analysis: State of the Art Surveys. Springer, Boston, Dordrecht, London (2005)
Roy, B.: Paradigms, and challenges. In: Figueira, J., Greco, S., Ehrgott, M. (eds.) Multiple Criteria Decision Analysis: State of the Art Surveys Series: International Series in Operations Research and Management Science, vol. 78, XXXVI, pp. 3–24 (2005)
Gomes, L.F.A.M., Gomes, C.F.S., Almeida, A.T.: Tomada de Decisão Gerencial: Enfoque Multicritério, 2nd edn. Atlas, São Paulo (2006)
Ackermann, F., Eden, C., Cropper, S.: Getting started with cognitive mapping. Tutorial paper, 7th Young OR Conference. (Available from Banxia Software Ltd.) (1992)
Rieg, D.L., Araújo Filho, T.: Mapas cognitivos como ferramenta e resolução de problemas: O caso da Pró-Reitoria de extensão da UFSCar. Gestão e Produção, no. 2, pp. 145–162 (2003)
Cossette, P., Audet, M.: Mapping of an idiosyncratic schema. J. Manage. Stud. 29(3), 321–347 (1992)
Pinheiro, P.R. de Souza, G.G.C.: A multicriteria model for production of a newspaper. In: The 17th International Conference on Multiple Criteria Decision Analysis, vol. 17, pp. 315–325. Simon Fraser University, British Columbia (2004)
Pinheiro, P.R., Souza, G.G.C., de Castro, A.K.A.: Estruturação do problema multicritério para produção de jornal. Pesquisa Oper. 28, 203–216 (2008)
Bana e Costa, C.A.: Structuration, Construction et Exploitation d’un Modèle Multicritère d’Aide à la Décision. Tese de doutoramento, Instituto Superior Técnico, IST, Lisboa (1992)
Bana e Costa, C.A., Correa, E.C., Corte, J.M.D., Vansnick, J.C.: Facilitating bid evaluation in public call for tenders: a social-technical approach. OMEGA 30, 227–242 (2002)
Bana e Costa, C.A., Beinat, E.: Model-structuring in public decision-aiding. Working Paper LSEOR 05.79. London School of Economics, London (2005)
Bana e Costa, C.A., Beinat, E., Vickerman, R.: Introduction, and Problem Definition. CEG-IST Working Paper no. 24 (2001)
Bastos, A.V.B.: Mapas cognitivos e a pesquisa organizacional: explorando aspectos metodológicos. Estudos de Psicologia, 7 (Número especial), 65–77 (2002)
Banxia Software, B.: Decision Explorer Software Package. University of Strathclyde, Glasgow (2002)
da Silva, O.B.: C3M – Gerenciamento de mudanças estruturado em uma metodologia de otimização multicritério. Dissertação de Mestrado. Universidade de Fortaleza, Fortaleza (2013)
da Silva, O.B., Holanda, R., Pinheiro, P.R.: A decision model for change management based on multicriteria methodology. In: 2013 Proceedings of the 8th International Workshop on Business-driven IT Management (BDIM), pp. 1241–1244 (2013)
Ackermann, F., Eden, C., Cropper., S.: Getting started with cognitive mapping (2004)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer International Publishing AG, part of Springer Nature
About this paper
Cite this paper
de Lima Silva Junior, R.F., Pinheiro, P.R. (2019). A Multicriteria Structured Model to Assist the Course Offering Assertiveness. In: Silhavy, R. (eds) Software Engineering and Algorithms in Intelligent Systems. CSOC2018 2018. Advances in Intelligent Systems and Computing, vol 763. Springer, Cham. https://doi.org/10.1007/978-3-319-91186-1_48
Download citation
DOI: https://doi.org/10.1007/978-3-319-91186-1_48
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-91185-4
Online ISBN: 978-3-319-91186-1
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)