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ISO 33020 Cornerstone or Pitfall of Process Improvement

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Systems, Software and Services Process Improvement (EuroSPI 2018)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 896))

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Abstract

Since the beginning of CMMI the underlying ideas of process capability and the roadmap to process improvement did not face substantial changes. This fact is documented in the ISO 33020 Standard that except of some minor changes reflects the mainstream of process capability thinking. The paper presents some critical remarks regarding this standard. They are Inspired on the work of Michael Hammer, practical experiences with SPICE Assessments in Dutch PPP programs and several special capability models. The paper also develops a first idea of an alternative that might also fit to the requirements of the ISO 33003 standard.

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Authors and Affiliations

  1. SQS Software Quality Systems AG, Cologne, Germany

    Tomas Schweigert & Michael Phillipp

Authors
  1. Tomas Schweigert
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  2. Michael Phillipp
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Correspondence to Tomas Schweigert .

Editor information

Editors and Affiliations

  1. Tecnalia Bizkaia, San Sebastián, Spain

    Xabier Larrucea

  2. Tecnalia Bizkaia, San Sebastián, Spain

    Izaskun Santamaria

  3. School of Computing, Dublin City University, Dublin, Ireland

    Rory V. O'Connor

  4. I.S.C.N. GesmbH, Graz, Austria

    Richard Messnarz

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Schweigert, T., Phillipp, M. (2018). ISO 33020 Cornerstone or Pitfall of Process Improvement. In: Larrucea, X., Santamaria, I., O'Connor, R., Messnarz, R. (eds) Systems, Software and Services Process Improvement. EuroSPI 2018. Communications in Computer and Information Science, vol 896. Springer, Cham. https://doi.org/10.1007/978-3-319-97925-0_26

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  • DOI: https://doi.org/10.1007/978-3-319-97925-0_26

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