Abstract
This paper explores the role of knowledge mapping in electronic government. It begins by outlining the rationale for knowledge mapping. It then reviews different conceptualisations of knowledge maps. These include concept, competency and process based maps. Then, it illustrates the application of these maps in a series of examples from the Australian government websites. The paper concludes by identifying some major issues and challenges for the future of knowledge mapping in electronic government.
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Handzic, M. (2004). The Role of Knowledge Mapping in Electronic Government. In: Wimmer, M.A. (eds) Knowledge Management in Electronic Government. KMGov 2004. Lecture Notes in Computer Science(), vol 3035. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24683-1_2
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DOI: https://doi.org/10.1007/978-3-540-24683-1_2
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