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Spoken Dialogue Systems

  • Chapter
Springer Handbook of Speech Processing

Part of the book series: Springer Handbooks ((SHB))

Abstract

Spoken dialogue systems are a new breed of interfaces that enable humans to communicate with machines naturally and efficiently using a conversational paradigm. Such a system makes use of many human language technology (HLT) components, including speech recognition and synthesis, natural language understanding and generation, discourse modeling, and dialogue management. In this contribution, we introduce the nature of these interfaces, describe the underlying HLTs on which they are based, and discuss some of the development issues. After providing a historical perspective, we outline some new research directions.

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Abbreviations

ARISE:

Automatic Railway Information Systems for Europe

ASR:

automatic speech recognition

ATN:

augmented transition networks

BBN:

Bolt, Beranek and Newman

DARPA:

Defense Advanced Research Projects Agency

FST:

finite state transducer

HLT:

human language technologies

ISU:

information state update

IVR:

interactive voice response

MDP:

Markov decision process

NLG:

natural language generation

NLU:

natural language understanding

SLS:

spoken language system

SUNDIAL:

speech understanding and dialog

TTS:

text-to-speech

WER:

word error rate

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Authors and Affiliations

  1. Computer Science and Artificial Intelligence Laboratory, Massachusetts Institute of Technology, 32 Vassar Street, 02139, Cambridge, MA, USA

    Victor Zue Prof.

  2. Computer Science and Artificial Intelligence Laboratory, Massachusetts Institute of Technology, 32 Vassar Street, 02139, Cambridge, MA, USA

    Stephanie Seneff Dr.

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  1. Victor Zue Prof.
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  2. Stephanie Seneff Dr.
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Correspondence to Victor Zue Prof. or Stephanie Seneff Dr. .

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Editors and Affiliations

  1. INRS-EMT, University of Quebec, 800 de la Gauchetiere Ouest, H5A 1K6, Montreal, Quebec, Canada

    Jacob Benesty Dr.

  2. Avayalabs Research, 233 Mount Airy Road, 07920, Basking Ridge, NJ, USA

    M. Mohan Sondhi Ph.D.

  3. Alcatel-Lucent, Bell Laboratories, 600 Mountain Avenue, 07974, Murray Hill, NJ, USA

    Yiteng Arden Huang Dr.

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© 2008 Springer-Verlag Berlin Heidelberg

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Zue, V., Seneff, S. (2008). Spoken Dialogue Systems. In: Benesty, J., Sondhi, M.M., Huang, Y.A. (eds) Springer Handbook of Speech Processing. Springer Handbooks. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-49127-9_35

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  • DOI: https://doi.org/10.1007/978-3-540-49127-9_35

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