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Collaborative e-Work, e-Business, and e-Service

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Springer Handbook of Automation

Part of the book series: Springer Handbooks ((SHB))

Abstract

A major part of automation today is represented by collaborative e-Work, e-Business, and e-Service. In this chapter the fundamental theories and scope of collaborative e-Work and collaborative control theory (CCT) are reviewed, along with design principles for effectiveness in the design and operation of their automation solutions. The potential benefits, opportunities, and sustainability of emerging electronic activities, such as virtual manufacturing, e-Healthcare, automated inspection, e-Supply, e-Production, e-Collaboration, e-Logistics, and other e-Activities, will not materialize without the design of effective e-Work. For instance, without automatic error prevention or recovery, e-Activities in complex systems will collapse. The four-wheels of collaborative e-Work, their respective 15 e-Dimensions, and their role in e-Business and e-Service are explained and illustrated. Case studies of e-Work, e-Manufacturing, e-Logistics, e-Business and e-Service are also provided to enable readers to get a glimpse into the depth and breadth of ongoing efforts and potential inhibitors to revolutionize such e-Systems. Challenges and emerging solutions are discussed to stimulate readers to push the boundaries of collaborative e-Work.

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Abbreviations

BMP:

best-matching protocol

CCMP:

create–collect–manage–protect

CCT:

collaborative control theory

CEDM:

conflict and error detection management

CEDM:

conflict and error detection model

CEDP:

conflict and error detection protocol

CEDP:

conflict and error diagnostics and prognostics

CERN:

European Organization for Nuclear Research

CICP:

coordination and interruption–continuation protocol

CIM:

computer integrated manufacturing

CNO:

collaborative networked organization

COMET:

collaborative medical tutor

CORBA:

common object request broker architecture

CP:

constraint programming

CP:

coordination protocol

CRP:

cooperation requirement planning

DOP:

degree of parallelism

DPIEM:

distributed parallel integration evaluation method

EAI:

enterprise architecture interface

EWSS:

e-Work support system

EXPIDE:

extended products in dynamic enterprise

HCI:

human–computer interaction

IT:

information technology

JLR:

join/leave/remain

KISS:

keep it simple system

LCG:

LHC computing grid

LHC:

Large Hadron Collider

LOCC:

lines of collaboration and command

MOM:

message-oriented middleware

Mcr:

multi-approach to conflict resolution

MeDICIS:

methodology for designing interenterprise cooperative information system

OQIS:

online quality information system

PBL:

problem-based learning

PC:

personal computer

PHERIS:

public-health emergency response information system

RPC:

remote procedure call

SME:

small and medium-sized enterprises

TAP:

task administration protocol

TAR:

task allocation ratio

TV:

television

UGC:

user generated content

UMDL:

University of Michigan digital library

VoD:

video on demand

WfMS:

workflow management system

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Authors and Affiliations

  1. PRISM Center and School of Industrial Engineering, Purdue University, 315 N. Grant Street, 47907, West Lafayette, IN, USA

    Juan D. Velásquez MSIE

  2. PRISM Center and School of Industrial Engineering, Purdue University, 47907, West Lafayette, IN, USA

    Shimon Y. Nof Prof

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  1. Juan D. Velásquez MSIE
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  1. PRISM Center, and School of Industrial Engineering, Purdue University, 315 N. Grant Street, 47907, West Lafayette, IN, USA

    Shimon Y. Nof

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Velásquez, J.D., Nof, S.Y. (2009). Collaborative e-Work, e-Business, and e-Service. In: Nof, S. (eds) Springer Handbook of Automation. Springer Handbooks. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-78831-7_88

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