Abstract
We present guidelines for improving interactivity between web services and human users. The guidelines advocate matching the essential characteristics of human behavior in electronic environments to the human-service interactions. The study examines interactions of knowledge workers on a large corporate intranet portal and infers relevant implications to web services. The results indicate that effective human interactions with web services should not require more than five user actions, on average. Active interactions should have dynamics in the range of seconds, and passive interactions should not demand more than seven minutes of human attention. Complex business processes should be segmented and implemented via logical compacts of interactive sub-processes. The number of sub-processes should not exceed three.
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Géczy, P., Izumi, N., Akaho, S., Hasida, K. (2008). Enterprise Web Services and Elements of Human Interactions. In: Abramowicz, W., Fensel, D. (eds) Business Information Systems. BIS 2008. Lecture Notes in Business Information Processing, vol 7. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-79396-0_23
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DOI: https://doi.org/10.1007/978-3-540-79396-0_23
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