Abstract
Research on user experience stresses the need to go beyond the mere accomplishment of behavioral goals, such as providing novelty and change, a compelling image, etc. Although it can be argued that the consideration of such non-instrumental aspects at the workplace will lead to joyous experiences, which in turn may be an important aspect of employee well-being, the offered link between current models of user experience and the work environment is rather weak. This paper presents a user experience model more closely linked to behavioral goals; that is tasks, their generation, and completion. We describe the e4-model consisting of four groups of desired behavioral outcomes – execute, engage, evolve, expand – and its underlying motivation. e4 does address not only task completion, but also persistence in task execution, modification of existing tasks, and the creation of novel tasks.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Hassenzahl, M., Tractinsky, N.: User Experience - a research agenda. Behaviour & Information Technology 25(2), 91–97 (2006)
Hassenzahl, M.: The Thing and I: Understanding the Relationship Between User and Product. In: Blythe, M.A., Overbeeke, K., Monk, A.F., Wright, P.C. (eds.) Funology: From Usability to Enjoyment, pp. 31–42. Kluwer Academic Publishers, Dordrecht (2003)
McCarthy, J., Wright, P., Wallace, J., Dearden, A.: The Experience of Enchantment in Human-Computer Interaction. In: Online Proceedings of CHI Fringe (2004), Retrieved 25 April 2006, http://www.shu.ac.uk/schools/cs/cri/adrc/research2/enchantment.pdf
Nokia Corporation. Inspired Human Technology (2005), http://www.nokia.com/NOKIA_COM_1/About_Nokia/Press/White_Papers/pdf_files/backgrounder_inspired_human_technology.pdf
Hassenzahl, M., Beu, A., Burmester, M.: Engineering Joy. IEEE Software 1&2, 70–76 (2001)
Jordan, P.: Designing pleasurable products. Taylor & Francis, London (2000)
Norman, D.A.: Emotional Design: Why We Love (or Hate) Everyday Things. Basic Books, New York (2004)
Draper, S.W.: Analysing fun as a candidate software requirement. Personal Technology 3(1), 1–6 (1999)
Heckhausen, H.: Entwurf einer Psychologie des Spielens. In: Flitner, A. (ed.) Das Kinderspiel. Piper, München, pp. 138–155 (1978)
Malone, T.W.: Heuristics for Designing Enjoyable User Interfaces: Lessons from Computer Games. In: Thomas, J.C., Schneider, M.L. (eds.) Human Factors in Computer Systems, Ablex, Norwood, NJ, pp. 1–12 (1982)
Ryan, R.M., Deci, E.L.: Self-Determination Theory and the Facilitation of Intrinsic Motivation, Social Development, and Well-Being. American Psychologist 55(1), 68–78 (2000)
Hassenzahl, M.: Hedonic, emotional, and experiential perspectives on product quality. In: Ghaoui, C. (ed.) Encyclopedia of Human Computer Interaction, pp. 266–272. Idea Group (2006)
Baard, P.P., Deci, E.L., Ryan, R.M.: Intrinsic Need Satisfaction: A Motivational Basis of Performance and Well-Being in Two Work Settings. Journal of Applied Social Psychology 34(10), 2045–2068 (2004)
Gagné, M., Deci, E.L.: Self-determination theory and work motivation. Journal of Organizational Behavior 26, 331–362 (2005)
Miller, G.A., Galanter, E., Pribram, K.H.: Plans and the structure of behavior, Holt, Rinehart and Winston, London (1970)
Oesterreich, R.: Handlungsregulation und Kontrolle. Urban & Schwarzenberg, München, Wien (1981)
Cropanzano, R., Citera, M., Howes, J.: Goal Hierarchies and Plan Revision. Motivation and Emotion 19(2), 77–98 (1995)
Stock, J., Cervone, D.: Proximal goal-setting and self-regulatory processes. Cognitive Therapy and Research 14(5), 483–498 (1990)
Hacker, W.: Arbeitspsychologie. Psychische Regulation von Arbeitstätigkeiten, Huber, Bern, Stuttgart, Toronto (1986)
Carver, C.S., Scheier, M.F.: On the Self-Regulation of Behavior. Cambridge University Press, Cambridge (1998)
International Organization for Standardization ISO 9241: Ergonomic requirements for office work with visual display terminals (VDTs) – Part 11: Guidance on usability (1998)
Davis, F.D., Bagozzi, R.P., Warshaw, P.R.: Extrinsic and Intrinsic Motivation to Use Computers in the Workplace. Journal of Applied Social Psychology 22(14), 1111–1132 (1992)
Igbaria, M., Schiffman, S.J., Wieckowski, T.J.: The respective roles of perceived usefulness and perceived fun in the acceptance of microcomputer technology. Behaviour & Information Technology 13(6), 349–361 (1994)
Isen, A.M., Rosenzweig, A.S., Young, M.J.: The Influence of Positive Affect on Clinical Problem Solving. Medical Decision Making 11, 221–227 (1991)
Carroll, J.M., Kellogg, W.A., Rosson, M.B.: The Task-Artifact Cycle. In: Carroll, J.M. (ed.) Designing Interaction: Psychology at the Human-Computer Interface, pp. 74–102. Cambridge University Press, Cambridge (1991)
Baecker, R., Booth, K., Jovicic, S., McGrenere, J., Moore, G.: Reducing the gap between what users know and what they need to know. In: Proceedings on the 2000 conference on Universal Usability, Arlington, Virginia, United States, pp. 17–23. ACM Press, New York (2000)
Paul, H.: Exploratives Agieren. Ein Beitrag zur ergonomischen Gestaltung interaktiver Systeme. Verlag Peter Lang, Frankfurt am Main (1995)
Bender, E.: Three Minutes: Godfathers of the Spreadsheet (2004), Retrieved 9/13/2007, http://www.pcworld.com/article/id,116166-page,1/article.html
Harbich, S., Hassenzahl, M.: Messung der Qualität von interaktiven Produkten für den Arbeitskontext: Ergebnisse zur Reliabilität und Validität des e4-Fragebogens. In: Prospektive Gestaltung von Mensch-Technik-Interaktion. 7. Berliner Werkstatt Mensch-Maschine-Systeme, VDI-Verlag, Düsseldorf (2007)
Harbich, S., Hassenzahl, M., Kinzel, K.: e4 – Ein neuer Ansatz zur Messung der Qualität interaktiver Produkte für den Arbeitskontext. In: Gross, T. (ed.) Mensch & Computer 2007, pp. 39–48. Oldenbourg Wissenschaftsverlag, München (2007)
Kohler, K., Hassenzahl, M., Niebuhr, S.: Stay on the ball! An interaction pattern approach to the engineering of motivation. In: Baranauskas, C., Palanque, P., Abascal, J., Barbosa, S.D.J. (eds.) INTERACT 2007. LNCS, vol. 4663. Springer, Heidelberg (2007)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2008 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Harbich, S., Hassenzahl, M. (2008). Beyond Task Completion in the Workplace: Execute, Engage, Evolve, Expand. In: Peter, C., Beale, R. (eds) Affect and Emotion in Human-Computer Interaction. Lecture Notes in Computer Science, vol 4868. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-85099-1_13
Download citation
DOI: https://doi.org/10.1007/978-3-540-85099-1_13
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-85098-4
Online ISBN: 978-3-540-85099-1
eBook Packages: Computer ScienceComputer Science (R0)