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Examining Agencies’ Satisfaction with Electronic Record Management Systems in e-Government: A Large-Scale Survey Study

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Designing E-Business Systems. Markets, Services, and Networks (WEB 2008)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 22))

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Abstract

While e-government is propelling and maturing steadily, advanced technological capabilities alone cannot guarantee agencies’ realizing the full benefits of the enabling computer-based systems. This study analyzes information systems in e-government settings by examining agencies’ satisfaction with an electronic record management system (ERMS). Specifically, we investigate key satisfaction determinants that include regulatory compliance, job relevance, and satisfaction with support services for using the ERMS. We test our model and the hypotheses in it, using a large-scale survey that involves a total of 1,652 government agencies in Taiwan. Our results show significant effects of regulatory compliance on job relevance and satisfaction with support services, which in turn determine government agencies’ satisfaction with an ERMS. Our data exhibit a reasonably good fit to our model, which can explain a significant portion of the variance in agencies’ satisfaction with an ERMS. Our findings have several important implications to research and practice, which are also discussed.

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Author information

Authors and Affiliations

  1. Department of Information Management, National Dong Hwa University, Taiwan

    Fang-Ming Hsu

  2. Department of Information Systems and Operations Management, David Eccles School of Business, University of Utah, USA

    Paul Jen-Hwa Hu & Han-fen Hu

  3. Department of Management Information Systems Eller School of Management, University of Arizona, USA

    Hsinchun Chen

Authors
  1. Fang-Ming Hsu
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  2. Paul Jen-Hwa Hu
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  3. Hsinchun Chen
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  4. Han-fen Hu
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Editor information

Editors and Affiliations

  1. Lehrstuhl für Informationsbetriebswirtschaftslehre, Universiät Karlsruhe (TH), Englerstr. 14, 76131, Karlsruhe, Germany

    Christof Weinhardt , Stefan Luckner  & Jochen Stößer ,  & 

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© 2009 Springer-Verlag Berlin Heidelberg

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Hsu, FM., Hu, P.JH., Chen, H., Hu, Hf. (2009). Examining Agencies’ Satisfaction with Electronic Record Management Systems in e-Government: A Large-Scale Survey Study. In: Weinhardt, C., Luckner, S., Stößer, J. (eds) Designing E-Business Systems. Markets, Services, and Networks. WEB 2008. Lecture Notes in Business Information Processing, vol 22. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01256-3_3

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  • DOI: https://doi.org/10.1007/978-3-642-01256-3_3

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-01255-6

  • Online ISBN: 978-3-642-01256-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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