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Business Process Management Governance

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Handbook on Business Process Management 2

Part of the book series: International Handbooks on Information Systems ((INFOSYS))

Abstract

Most executives, if not all, are concerned about improving operational performance. While this may be obvious, what is not nearly as apparent is precisely how the most successful firms are able to sustain and optimize operational performance improvements. Whereas most firms are becoming increasingly adept at executing improvements to their operations in projects of small scope, many firms continue to struggle when it comes to projects of larger scope requiring broad cross-functional collaboration. More importantly, they often do not put in place the subtle, yet critical, elements of BPM governance, including the refinements to organization structure, executive roles and responsibilities, and measurement discipline that are needed to sustain and optimize operational performance improvements. This chapter examines the management practices of BPM governance that enable achieving sustainable, consistent, and flawless execution.

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Notes

  1. 1.

    Markus and Jacobson (2010) additionally describe various governance mechanisms, identify their advantages and disadvantages, and provide examples that reveal how governance mechanisms contribute to business process success.

  2. 2.

    The APQC PCF is also discussed by Aitken et al. 2010.

  3. 3.

    For a more detailed discussion on process management maturity and its relations to the topics by Rosemann and vom Brocke 2010. To see how the process maturity model is applied in practice, refer to de Bruin and Doebeli 2010.

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Author information

Authors and Affiliations

  1. Spanyi International Inc., Oakville, ON, Canada

    Andrew Spanyi

Authors
  1. Andrew Spanyi
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Correspondence to Andrew Spanyi .

Editor information

Editors and Affiliations

  1. Inst. Wirtschaftsinformatik, Hochschule Liechtenstein, Fürst-Franz-Josef-Str. 21, Vaduz, 9490, Liechtenstein

    Jan vom Brocke

  2. , Business Process Management Group, Queensland University of Technology, George Street 2, Brisbane, 4000, Queensland, Australia

    Michael Rosemann

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Spanyi, A. (2010). Business Process Management Governance. In: vom Brocke, J., Rosemann, M. (eds) Handbook on Business Process Management 2. International Handbooks on Information Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01982-1_11

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